Walid Ahmed Mohamed
Dubai
Summary
Seeking a leading role to contribute to improved and profitable performance, drive business growth, enhance return on investment, and create a competitive advantage even under difficult market conditions. Eager to develop and implement sales & marketing, advertising, business development, and business survival strategies as needed. Looking for a position to inject energy and enthusiasm into motivating and inspiring staff while consistently delivering outstanding results.
Overview
12
12
years of professional experience
Work History
Commercial Assistant manager
Viva supermarket (landmark group)
08.2020 - 07.2024
- Negotiating with customers, suppliers, and manufacturers
- Building and managing relationships with customers
- Receipt of all documents related to the shipment (health certificate or halal certificate)
- And, to make sure the EXP and PRO date matching or not to void any FINES
- Receiving a copy from flat label + mock-up to ensure that the ingredients do not contain anything that violates the laws of Dubai Municipality
- Carry out the process of registering the product on the Dubai Municipality website
- After registration process
- Send the required quantity to supply chain team to make the order
- Control the shipment on the time of arrival checking the Quality, Quantity, Condition, Temperature & packaging.
Senior Supervisor central cashier office and customer service
Majid Al Futtaim Hypermarket
10.2018 - 08.2020
- Handle customer complaints, issues, and questions (NBS)
- Resolving customer issues Investigating and resolving customer complaints or issues by gathering relevant information, analyzing the situation
- Handling billing inquiries Addressing customer questions or concerns related to billing, payments, or refunds
- Collaborating with the appropriate departments to resolve any billing discrepancies or issues
- Monitor the opening, closing and administration of the cash lines
- Motivated teams of cco checkout staff to exceed daily targets by100%
- Follow up the daily attitude and behavior of the cashiers
- Making monthly report and weekly report and daily report
- Provided high level of service by helping customers find specific products Manage retail staff, including cashiers and people working on the floor
- Managed staffing schedules for 45+ cashiers, accurately anticipating customer volume to ensure optimal coverage
- Provided professional and courteous service at all times.
Call center representative
Majid Al Futtaim Hypermarket (main office)
11.2016 - 10.2018
- Responding to incoming calls promptly and professionally
- Greeting customers in a friendly manner and identifying oneself
- Providing excellent customer service by addressing customer inquiries, resolving problems, and offering solutions
- Ensuring customer satisfaction is a
- Demonstrating clear and effective communication skills both verbally and in writing
- This includes active listening to understand customer needs and providing information in a clear and concise manner
- Acquiring and maintaining a good understanding of the products or services offered by the company to provide accurate information to customers
- Managing multiple tasks simultaneously, such as handling customer inquiries while navigating computer systems, accessing information, and following company procedures
- Following predefined scripts and guidelines for specific scenarios to maintain consistency in customer interactions and ensure compliance with company policies
- Communicate with the branches specialized in complaints to provide the best customer service to the customer and solve the problem
- Provide monthly reports to the administration with customer complaints and clarify whether they have been resolved or not
- Maintaining a professional and courteous demeanor at all times, even in challenging situations
- Processing Refund for online shopping customers
- Maintaining a professional and courteous demeanor at all times, even in challenging situations.
Call center representative
Al Safwa Hotel Egypt
07.2012 - 05.2015
- Answer all tenants' calls and correspondence in a professional and timely manner
- Provide high customer service
- Maintain and improve quality results by adhering to standards and guideline
- Input and maintain accurate tenant information and database at all times
- Refer unresolved customer grievances to designated departments for further investigation
- Make outbound call to ensure customers/tenants complaints/service requests are completed
- Handling all the appointment and last minute Request
- Maintaining the cancellation as well as the amended ones.
Education
Courses in (MS Office) -
ICDL -
English from the Canadian training center -
Professional Marketing from Canadian training -
E-marketing from Canadian training center -
The art of customer service from Canadian training center -
2013 Faculty of Commerce Zagazig University Egyp
high school certificate -
01.2008
Skills
- Excellent
- Problem Solving & Decision Making
- Self - confident with professional behavior and attitude
- High sense of time management
- Self - motivated and hard workers
- Ambitious with a great ability to learn more & improve
- Strong organization skills
- Energetic work attitude
Religion
Muslim
Phonenumber
0502062317
Personal Information
Date of Birth: 02/15/1992
Timeline
Commercial Assistant manager
Viva supermarket (landmark group)
08.2020 - 07.2024
Senior Supervisor central cashier office and customer service
Majid Al Futtaim Hypermarket
10.2018 - 08.2020
Call center representative
Majid Al Futtaim Hypermarket (main office)
11.2016 - 10.2018
Call center representative
Al Safwa Hotel Egypt
07.2012 - 05.2015
Courses in (MS Office) -
ICDL -
English from the Canadian training center -
Professional Marketing from Canadian training -
E-marketing from Canadian training center -
The art of customer service from Canadian training center -
2013 Faculty of Commerce Zagazig University Egyp
high school certificate -
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