WALTER GUILLERMO
Dubai,UAE
Summary
Results-oriented professional with extensive experience in leadership and team management, specializing in staff training and supervision. Demonstrated success in achieving sales targets and tracking KPIs, with a focus on upselling and cross-selling techniques. Expertise in enhancing customer service and managing client relationships effectively. Proficient in store operations, cash handling, POS systems, inventory management, and loss prevention strategies.
Overview
17
17
years of professional experience
1
1
Certification
Work history
Service/Sales Manager
Prime Advance Veterinary Trading
Dubai, UAE
01.2024 - 12.2025
- Drove sales operations for veterinary products, consistently surpassing revenue goals.
- Executed strategic sales plans, focusing on forecasting, pricing, and contracts.
- Cultivated relationships with veterinary clinics, hospitals, distributors, and key partners.
- Managed team training and performance to uphold service excellence.
- Monitored market trends and competitor activities to pinpoint growth opportunities.
Team Leader Cum Supervisor
Al Tayer Group
Dubai, UAE
10.2022 - 01.2024
- Supervised staff performance, conducted training, and managed scheduling.
- Drove sales targets through upselling and cross-selling strategies.
- Supported Store Manager in daily operations, ensuring compliance with company policies.
- Handled customer complaints and nurtured client relationships to enhance satisfaction.
- Managed store operations independently, maintaining workflow in Store Manager's absence.
- Implemented promotions and loyalty programmes to increase customer engagement.
- Coordinated inventory management with planning and buying teams for product availability.
- Monitored market trends and customer feedback to identify growth opportunities.
Sales Advisor / Leader on Duty / Training Coordinator / Archives Clerk
Al Tayer Group
Mall of the Emirates, UAE
04.2012 - 09.2022
- Assisted team manager and executed management duties during absences.
- Provided warm greetings and excellent customer service to all customers.
- Identified customer needs through targeted questioning and confidently recommended suitable products.
- Trained department staff in all operational aspects in collaboration with store manager.
- Monitored stock levels daily, promptly notifying store manager of low inventory.
- Reduced stock loss by maintaining vigilance on sales floor and fitting room areas.
- Ensured compliance with company policies, including refunds, exchanges, and safety regulations.
Sales Associate
Liwa Trading LLC
Deira City Centre, UAE
02.2009 - 02.2012
- Delivered exceptional customer service by greeting customers and understanding needs.
- Resolved inquiries, concerns, and complaints promptly to ensure satisfaction.
- Maintained an organised and visually appealing sales floor through effective display arrangements.
- Processed sales transactions accurately, managing payments and issuing receipts efficiently.
Education
Bachelor of Science - Marine Engineering
PMI Colleges
Manila, PhilippinesSkills
- Leadership and team management
- Staff supervision and training
- Performance evaluation
- Sales achievement and KPI tracking
- Upselling and cross-selling strategies
- Customer service excellence
- Client relationship management
- Store operations management
- Cash handling and POS systems
- Inventory control and loss prevention
- Effective communication skills
- Problem-solving and adaptability
LANGUAGES
Tagalog
Native language
English – Fluent
Upper intermediate
B2
Tagalog – Native
Master or proficient
C2
Arabic – Basic
Beginner
A1
ACHIEVEMENTS & AWARDS
Quota Buster of the Year – 2015, Most Valuable Sales Advisor – 2016, Best Leader on Duty – 2022 & 2023
Certification
Certificate
How to Build Credibility as a Leader
Course completed on July 29, 2022
LinkedIn Learning
1000 W Maude Ave.
Sunnyvale, CA 94085
References
References available upon request.
Timeline
Service/Sales Manager
Prime Advance Veterinary Trading
01.2024 - 12.2025
Team Leader Cum Supervisor
Al Tayer Group
10.2022 - 01.2024
Sales Advisor / Leader on Duty / Training Coordinator / Archives Clerk
Al Tayer Group
04.2012 - 09.2022
Sales Associate
Liwa Trading LLC
02.2009 - 02.2012
Bachelor of Science - Marine Engineering
PMI Colleges