Walter Masaka
IT System Administrator
Dubai,Dubai
Summary
Result-oriented IT Administrator with a proven track record in providing technical support and the best customer service to clients. Possessing effective teamwork skills and knowledge in system administration, networking, IT infrastructure, security support, and virtualization technologies and having a commitment to continual improvement. Adept at working in fast-paced environments to accomplish tasks in a timely manner.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
IT Systems Administrator
Easygenerator
Dubai
01.2022 - Current
- Provide tier 1 and tier 2 support and troubleshooting, setting up accounts for users
- Performed implementation and maintenance of the ISO 27001 Management System in collaboration with Privacy, Compliance and Security officer.
- Provide subject matter expertise for security and controls in Microsoft 365 and Hikvision access control systems.
- Acting as the cybersecurity analyst providing recommendations to the business help balance risks and business needs.
- Plan and implement controls for data governance in Microsoft 365.
- Performed implementation and maintaining Microsoft 365 services security, identity and access management.
- Responsible for physical controls and security of the company’s IT resources in the office.
IT Support Engineer
Techvotech Technologies
Harare
06.2019 - 11.2021
- Installing and configuring computer hardware, software, systems, networks, printers, and scanner.
- Managing VMware virtualized platforms for clients.
- Responsible for designing, building, testing, implementing, maintaining, and optimizing virtual infrastructure in accordance with security policies and guidelines.
- Service and product management, performance and capacity management, patching, and version management.
- Established clientele relationships by notifying them of IT Solutions and future merchandise of potential interest.
- Performed security monitoring of IT systems and keeping security programs up to date.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various zones.
IT Technical Support Intern
NicozDiamond Insurance
Harare
08.2017 - 08.2018
- Configure antivirus software to fully protect IT environment.
- Performance monitoring of computer systems and address issues as they arise.
- Undertaking hardware maintenance bi-monthly.
- Performing daily and monthly system backups.
- Install computer hardware and software on desktops to keep versions current.
Education
Bachelor of Science - Computer Science
University of Zimbabwe
Harare, Zimbabwe 08.2015 - 06.2019
Skills
Infrastructure planning
Certification
Microsoft Certified: Security Administration
Playing football
I used to play semi-professional football back in high school junior leagues.
Timeline
Microsoft Certified: Security Administration
09-2022
Microsoft Certified: Security, Compliance, and Identity Fundamentals
05-2022
IT Systems Administrator
Easygenerator
01.2022 - Current
Microsoft Certified: Azure Fundamentals
12-2021
VMware Technical Sales Professional - Foundation
01-2020
IT Support Engineer
Techvotech Technologies
06.2019 - 11.2021
VMware Technical Sales Professional - Server Virtulization
01-2019
Cisco Certified Network Associate
06-2018
IT Technical Support Intern
NicozDiamond Insurance
08.2017 - 08.2018
Bachelor of Science - Computer Science
University of Zimbabwe
08.2015 - 06.2019
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