Summary
Overview
Work History
Education
Skills
Certification
Swimming, Travelling, Watching.
Timeline
Generic
WALTER NGURE

WALTER NGURE

Telephone Operator

Summary

Polite and professionalTelephone Operator with exceptional phone coordination skills. proficient in use of data entry with proven to promote effective communication across departments.

Overview

5
5
years of professional experience
8
8
years of post-secondary education
3
3
Certifications

Work History

Telephone Operator

The Torch Doha
03.2017 - 08.2018
  • Answers incoming and outgoing calls as per company standards.
  • Directing calls to guest rooms, staffs and departments through the switchboard or PBX system.
  • Attending to guest request and sending to concerned departments.
  • Receiving guest messages and delivering the same to the guests.
  • Logging all wake-up calls requests and performing wake-up call services as per the guest request.
  • Tracking outgoing calls and incoming calls via Itiger application.

Telephone Operator

The Cove Rotana Resort Ras Al
04.2013 - 03.2017
  • Multitasking during busy operations and high occupancy.
  • Opening and closing telephone functionality on the hotel front office software.
  • Keeping records of calls placed and received by all departments and recording the call charges at the end of shift.
  • Updating directory information's on the front office software as requested.
  • Providing all services for hotel guests and employees as well.

Education

Ph.D. - Academics

Mwihila High School
Kenya
01.2000 - 10.2007

Skills

Ability to MultitaskAbility to Work Under PressureAdaptabilityEnglish TypingEnglish SpeakingFriendly PersonalityComputer SkillsHOBBIESSwimming, watching, travellingLANGUAGESEnglishSwahiliPROFILEMatured and honest individual with the ability to look at challenge as opportunities Able toCommunicate clearly and concisely with people of diverse and background and level of authorityAnd a team player

Certification

Telephone Operator Employment Certificate

Swimming, Travelling, Watching.

I love alot it makes me feel good after having a long day at work plus its fun. I love travelling bucause of exploring the world and get to meet new new people plus practizing new experience. Watching is everything to me because I love entertainiment.

Timeline

Certificate of Experience

08-2018

Telephone Operator Employment Certificate

05-2017

Pre-Opening Certificate

05-2017

Telephone Operator

The Torch Doha
03.2017 - 08.2018

Telephone Operator

The Cove Rotana Resort Ras Al
04.2013 - 03.2017

Ph.D. - Academics

Mwihila High School
01.2000 - 10.2007
WALTER NGURETelephone Operator