WALTER NGURE
Telephone Operator
Summary
Polite and professionalTelephone Operator with exceptional phone coordination skills. proficient in use of data entry with proven to promote effective communication across departments.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
Work History
Telephone Operator
The Torch Doha
03.2017 - 08.2018
- Answers incoming and outgoing calls as per company standards.
- Directing calls to guest rooms, staffs and departments through the switchboard or PBX system.
- Attending to guest request and sending to concerned departments.
- Receiving guest messages and delivering the same to the guests.
- Logging all wake-up calls requests and performing wake-up call services as per the guest request.
- Tracking outgoing calls and incoming calls via Itiger application.
Telephone Operator
The Cove Rotana Resort Ras Al
04.2013 - 03.2017
- Multitasking during busy operations and high occupancy.
- Opening and closing telephone functionality on the hotel front office software.
- Keeping records of calls placed and received by all departments and recording the call charges at the end of shift.
- Updating directory information's on the front office software as requested.
- Providing all services for hotel guests and employees as well.
Education
Ph.D. - Academics
Mwihila High School
Kenya 01.2000 - 10.2007
Skills
Ability to MultitaskAbility to Work Under PressureAdaptabilityEnglish TypingEnglish SpeakingFriendly PersonalityComputer SkillsHOBBIESSwimming, watching, travellingLANGUAGESEnglishSwahiliPROFILEMatured and honest individual with the ability to look at challenge as opportunities Able toCommunicate clearly and concisely with people of diverse and background and level of authorityAnd a team player
Certification
Telephone Operator Employment Certificate
Swimming, Travelling, Watching.
I love alot it makes me feel good after having a long day at work plus its fun. I love travelling bucause of exploring the world and get to meet new new people plus practizing new experience. Watching is everything to me because I love entertainiment.
Timeline
Certificate of Experience
08-2018
Telephone Operator Employment Certificate
05-2017
Pre-Opening Certificate
05-2017
Telephone Operator
The Torch Doha
03.2017 - 08.2018
Telephone Operator
The Cove Rotana Resort Ras Al
04.2013 - 03.2017
Ph.D. - Academics
Mwihila High School
01.2000 - 10.2007