Walter Ngure
Dubai
Summary
Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Telephone Switchboard Operator
Address grand creek harbour
02.2022 - Current
- Provided warm, professional customer support with exceptional efficiency for maximised satisfaction ratings.
- Liaised with difficult callers in a professional manner to ensure positive outcomes, maintaining a calm, rational approach to unpredictable conversations.
- Triaged calls within 5 second timeframe to avoid service delays.
Telephone Operator
Naufar Hospital Rehabilitation Center
05.2017 - 08.2018
- Provided new employees with voice and accent training to teach proper customer service etiquette.
- Operated computers and fax machines to send and receive messages to customers and coworkers.
- Assisted over telephone customers daily by answering questions and transferring to appropriate departments.
Telephone Operator
The Cove Rotana Resort
04.2013 - 05.2017
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Supported customers by managing phone calls per day efficiently while maintaining professionalism and upbeat tone.
Education
High School Diploma -
Mwihila High School
KenyaSkills
- Telephone reception
- Professional communication
- Greeting customers
- Switchboard management
- Search directories
- Effective Customer Service
- Client Satisfaction
- Switchboard Management
- Telephone Reception
- Answering Questions
- Call Transfers
Certification
- Rotana Employment Telephone Operator Certificate
- Pre-Opening & Telephone Operator Certiificate Naufar Hospital.
- Emaar Pre-Opening & Best Colleague Recognition Certificate.
Languages
English
Advanced (C1)
Timeline
Telephone Switchboard Operator
Address grand creek harbour
02.2022 - Current
Telephone Operator
Naufar Hospital Rehabilitation Center
05.2017 - 08.2018
Telephone Operator
The Cove Rotana Resort
04.2013 - 05.2017
High School Diploma -
Mwihila High School
- Rotana Employment Telephone Operator Certificate
- Pre-Opening & Telephone Operator Certiificate Naufar Hospital.
- Emaar Pre-Opening & Best Colleague Recognition Certificate.
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