WALUSIMBI FREDRICK
DUBAI
Summary
Seeking the position of a SENIOR BARISTA/WAITER in a reputable company like yours where I can use my past experience of the day running of a restaurant to provide a professional, efficient, and friendly service thereby ensuring customer satisfaction, contribute in the company’s growth and gain advancement in my career.
Highly skilled and multi-tasking Front of The House (FOH) staff with huge knowledge of coffee/drinks preparation and dinning room standards. Exceptional coffee making and waiting skills to providing customer service that meets corporate standards and providing a pleasant-satisfactory experience for guests. Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 5 years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.
Overview
5
5
years of professional experience
Work History
BARISTA/WAITER
SPILL THE BEANS CAFÉ
01.2019 - 06.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
SENIOR BARISTA/WAITER
SOCIETY CAFÉ AND LOUNGE
01.2021 - Current
- Greeting and welcoming guests
- Explaining drinks and food menu options in order to help customer make a suitable selection
- Presenting menu to guests and respond to questions concerning menu items and offer recommendations where necessary
- Upsell coffee, non-diary milk, syrups, water, desserts and starters
- Prepare coffee drinks using modern espresso machine
- Calibration of coffee grinder and espresso machine with respect to the coffee beans, paying attention to details like age size of the coffee, roast profile of the coffee beans, water temperature just to cite but a few parameters
- Cupping of coffee to determine the suitable roast profile for a given coffee, to identify flavors and notes of different coffee origins
- Find out if customers are enjoying their coffee drinks or meals and if they are having issues and resolve any complaint quickly
- Explain to customers how different coffee beans and menu items are prepared
- Punching orders and operating cash register and make changes as needed.
- Improved customer satisfaction by providing exceptional service and maintaining a friendly demeanor.
- Streamlined beverage preparation, resulting in reduced wait times for customers.
- Assisted with inventory management to ensure adequate stock levels and minimize waste.
- Trained new baristas on coffee brewing techniques, equipment use, and customer service skills.
- Maintained cleanliness of the work area and equipment to ensure compliance with health code regulations.
- Collaborated closely with team members to boost productivity during peak hours.
SENIOR BARISTA/WAITER
TO-GATHER CAFÉ
01.2021 - 01.2022
- Prepare and serve hot or cold beverages, such as coffee, tea, juices, milkshakes, smoothies, among others
- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning
- Describe menu items to customers or suggest products that might appeal to them
- Order, receive or stock supplies or retail products
- Provide customers with product details, such as coffee blend or preparation descriptions
- Receive and process customer payments
- Stock customer service stations with paper products or beverage preparation items.
Education
Advanced level of education certificate -
KIKAAYA COLLAGE SCHOOL
KIKAAYA WAKISOOrdinary level of education certificate -
MPIGI MIXED SECONDARY SCHOOL
MPIGI WAKISOSkills
- One (2) year experience working as a senior barista/waiter
- Two (2) years experience working as a senior barista/waiter
- Two (2) years experience working as a barista/waiter
- High proficiency in the English language both in writing and spoken form
- Strong ability to work, stand and move up and down for long periods without being exhausted
- Friendly disposition to guests, great passion for food, highly motivated with great ability harmoniously in a team
- Ability to work under pressure without being stressed
- Prioritizing and multi tasking to satisfy all the customer’s needs without being frantic about it
- Ability to handle cash, as well as to perform credit card billing functions
Position
BARISTA/WAITER
Personal Information
- Nationality: UGANDAN
- Visa Status: EMPLOYMENT VISA
Disclaimer
I hereby declare that the above mentioned details are true and correct to the best of my knowledge and belief. And if given the chance to prove myself in your esteemed organization, not only will I be beneficial but also become an important asset to your company.
Languages
English
Advanced (C1)
Timeline
SENIOR BARISTA/WAITER
SOCIETY CAFÉ AND LOUNGE
01.2021 - Current
SENIOR BARISTA/WAITER
TO-GATHER CAFÉ
01.2021 - 01.2022
BARISTA/WAITER
SPILL THE BEANS CAFÉ
01.2019 - 06.2023
Advanced level of education certificate -
KIKAAYA COLLAGE SCHOOL
Ordinary level of education certificate -
MPIGI MIXED SECONDARY SCHOOL
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