WANAPORN BAOTHONG
Business Bay, Dubai
Summary
Hostess with two years of experience providing excellent guest experiences. Providing exceptional customer service in Michelin restaurants. Skilled in managing reservations and ensuring guest satisfaction through outstanding interpersonal and problem-solving abilities. Fluent in both written and spoken English. Strong attitude and ability to work comfortably with others. With beneficial things problem-solving abilities and a dedication to producing results under pressure.
Overview
8
8
years of professional experience
Work History
Hostess
99 Sushi Bar & Restaurant Dubai (Michelin star)
04.2023 - Current
- Managed all incoming calls and emails promptly and professionally, ensuring timely responses and maintaining a high standard of customer service.
- Utilized the Sevenrooms platform to handle reservations efficiently, coordinating bookings and ensuring accurate seating arrangements to optimize guest satisfaction.
- Orchestrated detailed seat assignments and organized reservations meticulously to accommodate guest preferences and ensure a seamless dining experience.
- Facilitated pre-service briefings between management and staff to communicate operational details effectively, ensuring all team members were well-informed to provide exceptional service to guests.
Produced monthly reports analyzing restaurant performance and guest feedback, providing actionable insights for continuous operational enhancement and customer satisfaction improvement.
Waitress
99 Sushi Bar & Restaurant Dubai (Michelin star)
10.2022 - 04.2023
- Greeted and seated guests in a friendly and professional manner, ensuring a positive dining experience.
- Provided detailed information about menu items, specials, and beverages to customers.
- Took accurate food and beverage orders and relayed them to the kitchen staff promptly.
- Delivered food and beverages to tables efficiently, ensuring orders were correct and complete.
- Anticipated guest needs and promptly addressed any issues or requests to ensure customer satisfaction.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Reception
Admire Hotel Bangkok
01.2017 - 01.2018
- Responsible for all guest bookings from booking website channels, and manage and organize the rooms for guests
- Welcome and serve guests who visited the hotel
- Book tours and tourist sites for guests
- Service and recommend tourist attractions to guests
- Solve problems and provide any needed assistance on various aspects to guests.
Education
Bachelor of Arts - Hotel And Tourism
Siam University
Thailand2016
Skills
- Customer Service
- Verbal Communication
- Compassion
- Fluent in Thai
- Chinese speaking
- Time Management
Birthday
4th April 1992
163 Cm.
Timeline
Hostess
99 Sushi Bar & Restaurant Dubai (Michelin star)
04.2023 - Current
Waitress
99 Sushi Bar & Restaurant Dubai (Michelin star)
10.2022 - 04.2023
Reception
Admire Hotel Bangkok
01.2017 - 01.2018
Bachelor of Arts - Hotel And Tourism
Siam University
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