Waqas Ahmad
HR Professional Cum Public Relation Officer(PRO)
Dubai
Summary
Experienced in human resources management with focus on talent acquisition, employee relations, and organisational development. Drive improvements in workplace culture and productivity through strategic HR initiatives and effective team leadership. Skilled in conflict resolution, policy development, and fostering inclusive environments.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
HR Manager
Dart Delivery Services L.L.C
, Dubai
2020.08 - 2025.04
- Developed new onboarding programme to speed up employee productivity.
- Executed recruitment drives for attracting top-tier talent into the organisation.
- Arranged training sessions for staff, contributing to professional development initiatives.
- Ensured 100% compliance with UAE labor laws and MOHRE regulations for all employees
- Processed and renewed 250+ employment visas/work permits annually through MOHRE portals
- Processed accurate and timely payroll for employees on [monthly/bi-weekly] basis
- Managed all payroll-related deductions, bonuses, overtime, and leave calculations
- Ensured 100% compliance with UAE labor laws.
- Oversaw daily operations to achieve high productivity levels.
- Implemented HR policies and procedures for legal compliance.
PUBLIC RELATION OFFICER PRO
QUIQUP DELIVERY SERVICES
2018.10 - 2020.08
- Process new employment visas and work permits for all expatriate employees.
- Monitor and renew employee residence permits and dependent visas in compliance with regulations.
- Liaise with government authorities, including the Economic Department, Municipality, Chamber of Commerce, Ministry of Finance & Industry, and Ministry of Labor, to facilitate business operations.
- Provide expert guidance to employees and management on visa formalities, labor laws, and government procedures.
- Maintain accurate records of all visas, permits, and government-related documentation.
- Stay updated on changing regulations and implement adjustments to processes with minimal notice.
- Manage business licenses for the company and affiliated entities, ensuring adherence to legal amendments.
- Address urgent requests from employees, their families, and business units regarding government-related services.
FLEET CAPTAIN
UBER EATS
2015.08 - 2018.09
- Supervise and coordinate the daily activities of delivery riders/motorcycle couriers to ensure timely and efficient operations.
- Assign delivery routes, monitor rider performance, and optimize schedules for maximum productivity.
- Ensure compliance with traffic laws, company policies, and safety protocols to minimize accidents and delays.
- Conduct training sessions for new riders on delivery procedures, customer service, and use of delivery apps/tools.
- Handle rider attendance, shift rotations, and resolve any on-duty issues or conflicts.
- Monitor delivery metrics (e.g., on-time rates, customer feedback) and implement improvements.
- Liaise with customers, restaurants, or logistics partners to address delivery-related concerns.
Education
Bachelors of Commerce -
civil lines college
Lahore 2013.04 - 2015.05
F.A - Faculty Of Arts
Board of Intermediate & secondary Education
Lahore 2011.05 - 2013.05
Matriculation -
Board of Intermediate & secondary Education
Lahore 2008.02 - 2010.03
Skills
- Onboarding process execution
- HR policies implementation
- Knowledge of employment law
- Microsoft office suite proficiency
- Organisational development
- Talent acquisition strategies
- Payroll processing
Languages
English
Native
Arabic
Fluent
Timeline
HR Manager
Dart Delivery Services L.L.C
2020.08 - 2025.04
PUBLIC RELATION OFFICER PRO
QUIQUP DELIVERY SERVICES
2018.10 - 2020.08
FLEET CAPTAIN
UBER EATS
2015.08 - 2018.09
Bachelors of Commerce -
civil lines college
2013.04 - 2015.05
F.A - Faculty Of Arts
Board of Intermediate & secondary Education
2011.05 - 2013.05
Matriculation -
Board of Intermediate & secondary Education
2008.02 - 2010.03