WAQAS EJAZ
Experienced In Sales & Customer Relationship Specialist
DUBAI ,UNITED ARAB EMIRATES
Summary
Dynamic sales and customer service professional with over three years of experience dedicated to enhancing client satisfaction. Expertise in identifying and addressing individual needs, resulting in tailored solutions that drive results. Proven track record of success in call center environments, consistently exceeding performance goals while adhering to company standards and mission. Committed to fostering positive client relationships and contributing to organizational growth through exceptional service delivery.
Overview
14
14
years of professional experience
Work History
Customer Service/Contact Center Agent
Turk Aviation
04.2022 - 06.2025
- Handle inbound/outbound calls and email for cooperate customers, Sales and provided product information, track shipments and resolve queries and complaints.
- Met and exceed service level targets and quality standards.
- Collaborated with Operations, Sales and dispatch team to ensure timely shipment updates and escalated issues when required.
- Managed high-volume customer inquiries, ensuring timely and accurate responses.
- Resolved complex issues through effective communication and problem-solving skills.
- Enhanced customer satisfaction by providing tailored solutions and proactive support.
- Collaborated with team members to improve call handling processes and efficiency.
Business Development Manager
Frizzle Foods
06.2013 - 03.2022
- Monitoring sales execution and production target to meet the sales units.
- Spearheaded a client relationships management process, which improved customer retention.
- Developed strategic partnerships with local distributors to enhance market reach.
- Implemented data-driven approaches to identify new business opportunities.
- Conducted market analysis to inform product positioning and pricing strategies.
- Collaborated with marketing teams to design promotional campaigns that increased brand visibility.
- Negotiated contracts with suppliers to secure favorable terms and pricing.
Field Manager
Hearts Pakistan Limited (Unilever)
08.2012 - 06.2013
- I work there as a project of professionals under intensive environment of MNC like UNILEVER under Dalda Foods supervise for a team of 15 Sales Professionals of a company major clients.
- Risk Taking
TSM
Father&Sons (Pvt) Limited
01.2012 - 06.2012
- Supervise a sales and distribution business and implement company Sales & marketing policy to achieved the target goal.
- Launched company new products line in our territory directions.
TDO
Haleeb Foods Limited
08.2011 - 12.2011
- Start working as a Marketing department to launch and manage BTL different projects of companies and presenting presentation to senior management.
Education
BBA - Marketing
Iqra University
Karachi, Pakistan 05.2001 -
Skills
Problem-solving skills
Accomplishments
- Collaborated with team of six in the development of Pizza Crust ranges launched in different city of Pakistan in Leading Store.
- Documented and resolved customers complaints about products which led to resolved to exchange the products with apologized and acknowledged.
- Launched a University Base Magazine as a R&D head to sold with breakeven Sales and got recognition from our University HOD and received an offer to collaborate a partnership with our team.
- Recently i received an recognition to achieved in second higher cooperate sales and services in Air tickets with more the volume of 10 million annually from one cooperate company.
Playing Cricket
I always love to play cricket and im good in bating and wicket keeper.
Timeline
Customer Service/Contact Center Agent
Turk Aviation
04.2022 - 06.2025
Business Development Manager
Frizzle Foods
06.2013 - 03.2022
Field Manager
Hearts Pakistan Limited (Unilever)
08.2012 - 06.2013
TSM
Father&Sons (Pvt) Limited
01.2012 - 06.2012
TDO
Haleeb Foods Limited
08.2011 - 12.2011
BBA - Marketing
Iqra University
05.2001 -