Waqas Liaqat

• Leading sourcing activity from vendor for after sales service product and IT Products for client requirements.
• Creating list of potential suppliers, keeping in regular contact with supplier. Initiated, maintained, and managed vendor relationships.
• Continuously reviewing company’s procurements strategy’s.
• Strategic restructuring. Set inventory allocations to reflect better service flow in relation to service team's. Implementing this has led to better inventory outlook and batter customer service and delivery.
• Arranged weekly and monthly vendor meetings and responded to inquiries.
• Effectively manage resources to meet stringent delivery schedules, by establishing and monitoring set standard work instructions with load out time frames for each shipment that is performance based matrix to ensure continuous improvement for on-time deliveries.
• Looking at all current spending activity so as to be able to identify any cost saving areas.
• Trace possible stocking or receipt errors, reconcile, document any variances to determine root cause and implement corrective or preventive action, process improvements.
• Successfully ran yearly physical inventory - met and exceeded pi goals: 99.6%.
• Trained and supervised both permanent and temporary staff. Created and coordinated work schedules to ensure coverage and smooth distribution operations.
• Analyzed operations, business and staff KPI performance matrix, and workflow processes; conceived and initiated improved communication through kaizen or lean principles, performance measurements and assigned action items in order to meet customer's on-time delivery expectations and job satisfaction.
• Using ERP function for ordering, product master, sales order buy back return

• Managed axiom care service/ sales for the multi brand operations in Abu Dhabi and Alain for the phones & consumer Electronics, the team of 30+ staff and three sales and service Centre. Responsible for implementing the policies maintaining the system which can cater for both management & principals and look after the entire Abu Dhabi & ALAIN sales and service operations is one of core responsibilities.

• Provided effective operational guidance to the team to successfully execute company programs to achieve a competitive advantage

• Responsible for assisting the Country manager in the successful operation of the location and service/Sales staff.

• Initiated new ideas to ensure optimal service levels; handled escalated matters; consistently improved quality scores.

• Analyzed team and individual statistics; prepared and delivered coaching; identified weekly goals for CSR's and site

• Furthermore to monitor the performances and making sure that department is meeting the customers, principals and management expectation and doing repeat analysis, providing training to technical & customer care staff to reduce repeats and meet customer expectation.

• Implementation & maintaining of ISO 9001-2008 procedures and TPS learning in the department.

• Responsible for run improvement project once in a quarter and successfully run the revenue improvement project.

• Created a positive, team-oriented work environment by motivating and inspiring associates to achieve their best and continue to serve as a role model for others

• Delivered sales presentations to stakeholders and increase customer/brand loyalty.

• Identified and pursued growth opportunities in the Abu Dhabi and Alain region explore new sales opportunities.

• Continuously reviewed market trends and analytics to determine (and anticipate) customer needs

• Analysing production activities, logistic and customer satisfaction.

• A management representative for Axiom for entire operation from repair, planning system, sales, technical support and implementation of improvement projects.

• Suggesting corrective and preventive actions for service dept. Conducting internal (other dept) satisfaction surveys.

• Responsible for removing the manual entry by converting it to an automated system with the tools like fish bone analysis, 5 why, and suggesting and bringing improvements in standard operating procedure and making sure that staff achieving KPI

• Conducting and coordinating management review meetings

• Developed sales strategies as well as establishing procedures, and training for new employees

• Conducting entry level staff interviews.

• Brand coordinator Sonny Ericsson for production planning & coordination with Sony Ericsson management.
• Inventory planning and reporting to direct manager.
• Sony Ericsson technical support to axiom telecom group, related inventory, higher level repair, logistic.
• Implementation & maintaining of iso procedures in the department.
• Analysis and reporting of production activities, inventory, finance, logistic, and customer satisfaction to top management.
• Cycle counts/annual inventory count management inventory controller, non-moving stock, and deadstock management overall responsibility entire Sony Ericsson operation in service city.

• Data and document controller.

• Record maintenance of technician activities.

• Performed statistical analyses to gather data for operational and forecast team needs

• Analysis and reporting of production activities