Waqas Younas
Dubai
Summary
Highly-qualified Housekeeping Supervisor offering 05 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
9
9
years of professional experience
Work History
Housekeeping Supervisor
Double Tree By Hilton Al Jadaf
04.2023 - 12.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
Housekeeping Coordinator
Double Tree by Hilton Al Jadaf
04.2019 - 04.2023
- Handling lost and found (Uploading Dubai Police Portal Web Site) properly tag all lost and found articles in the Housekeeping Office
- Handling the guest laundry, staff uniforms, management, Room linens, leading the QA,QC and inventory control associate
- Assist in monitoring the timely completion of maintenance work orders & guest requests
- Follow departmental policies and procedures and service standards
- Report necessary maintenance items
- Follow all safety and sanitation policies.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Evaluated employee performance and developed improvement plans.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Maintained required records of work hours, budgets and payrolls.
Team leader – ILS Laundry
Dubai
10.2018 - 03.2019
- Supervise the operations of the Laundry/Housekeeping department to ensure that productivity and cleanliness are met on a daily basis
- Responsible for maintaining relationships with staffing agencies to ensure quality hiring, training, coaching, mentoring, and scheduling of all employees are met
- Responsible for leading the QA,QC and Inventory control associate
- Assist with document /Records management.
Room Attendant
Javson hotel
01.2015 - 01.2016
- Cleaning equipment and store them in designated Maintain area
- To mop, dust, sweep, vacuum, all staff Ares food & beverages outlets, corridors, back staircases, etc
- To know & adhere strictly to lost & found procedures
- To maintain a clean and professional appearance
- To maintain a friendly and approachable attitude towards supplies
- To respect all hotel equipment and property and use with care to avoid necessary damage
- To perform any duties as assigned by the supervisors
- Reporting maintenance and following up the request
- Consistently offer professional, friendly and engaging service
- Follow all the safety and sanitation policies.
Education
Bachelor of Arts -
Marry College Sialkot
Sialkot Punjab Pakinstan 01.2013
Skills
- ONQPM
- Microsoft Excel
- Microsoft Word
- Synergy MMS
- Department Coordination
- Staff Scheduling
- Task Assignment
- Employee Evaluations
- Cleaning Practices
- Staff Evaluations
Accomplishments
Promotion from HK Attendant to HK Coordinator
Languages
English
Hindi
Urdu
Personal Information
- Religion: Muslim
- Marital Status: Married
- Date of Birth: 02/04/95
- Nationality: Pakistan
Major Strengths
- Confident & Honest
- Interpersonal Skills
- Team Leader & Team Player
- Time Management
Father's Name
Muhammaed Younas
Hobbies and Interests
- Traveling
- Cricket
- Watching Movies
References
Available upon request
Timeline
Housekeeping Supervisor
Double Tree By Hilton Al Jadaf
04.2023 - 12.2023
Housekeeping Coordinator
Double Tree by Hilton Al Jadaf
04.2019 - 04.2023
Team leader – ILS Laundry
Dubai
10.2018 - 03.2019
Room Attendant
Javson hotel
01.2015 - 01.2016
Bachelor of Arts -
Marry College Sialkot
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