Wardah Bilal
Operations Specialist
Dubai,DU
Summary
14+years’ experience in Automobiles Warranty Business .
Handling Monthly Generating Revenue of the product line which includes complete coordination with Sales & Marketing Department to maintain the product pricing contracts with the clients, integrity check, monthly closing/reconciliation and reporting the production to the Finance Department. Handling Accounts Receivables and Accounts Payables, coordination with Finance Department to set financial procedure, preparing financial reports, invoicing, credit notes, preparing statement of accounts and complete customer profile analysis, Providing Business Requirements to the IT Department, Testing Programme (UAT) are some of the responsibilities I have handled among others.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Operations Support Specialist
GAP CORP
United Arab Emirates, Dubai
07.2007 - Current
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.
- Conducted regular quality reviews of business data and processes to identify discrepancies and formulate solutions.
- Participated in operations team meetings to coordinate and assign project management tasks.
- Analyzed and evaluated operational issues and determined cost-effective solutions.
- Provided product monthly sales reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Generating Invoices/Statement of account
- Handling in house build software.
- Handling queries received from all departments/branches
- Providing Business Requirements to the IT Dept.
- Testing Programs (UAT) - User acceptance testing.
- Setting the contracts in the system (which includes premiums, costing and all other financial shares)
- Actively involved in product pricing and preparing P&L for the analysis.
- Communicating the unforeseen delays or problems to the relevant departments to promote client satisfaction.
Education
Bachelor of Science - Finance
Sharjah College - Affiliated With AUH - USA
Sharjah 09.1999 - 09.2003
Skills
Attention to Detail
undefinedTimeline
Operations Support Specialist
GAP CORP
07.2007 - Current
Bachelor of Science - Finance
Sharjah College - Affiliated With AUH - USA
09.1999 - 09.2003
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