Warren Fernandes
Dubai
Summary
Results-driven professional with extensive experience at Weatherford Oil Tool Middle East Ltd., excelling in quality leadership and service excellence. Proven track record in enhancing customer satisfaction through effective relationship management and process improvements. Strong analytical skills complemented by exceptional communication abilities, ensuring compliance and product integrity in high-stakes environments.
Overview
28
28
years of professional experience
Work History
PL Quality Lead – Artificial Lift Systems-MENA
WEATHERFORD OIL TOOL MIDDLE EAST LTD.
01.2024 - 04.2025
- Driving quality initiatives, implementing process improvements, monitoring performance metrics and collaborating with cross-functional teams to maintain product integrity, compliance and customer satisfaction.
Service Excellence Manager – Artificial Lift Systems-MENA
WEATHERFORD OIL TOOL MIDDLE EAST LTD.
01.2023 - 12.2024
- Evaluate client satisfaction and delivery of service excellence by meeting set KPIs.
- Handle, respond and deconflict complaints in a timely manner.
- Plan, implement and monitor the service quality improvement activities.
Service Delivery Supervisor – Artificial Lift Systems-MENA
WEATHERFORD OIL TOOL MIDDLE EAST LTD.
01.2014 - 12.2023
- Supporting ALS Operating Regions (MENA) in exploiting business opportunities by ensuring that fit for purpose Products and Service Tools are supplied within the required timeframe and quality standards.
- Providing effective and efficient Customer Service, including expediting to meet Operational requirements and reports as requested/defined by GBU Management and Regional Personnel.
Sales Supervisor – Artificial Lift Systems-MENA
WEATHERFORD OIL TOOL MIDDLE EAST LTD.
01.2010 - 12.2014
- Leading a team of coordinators in flawless execution in tenders and contracts for ALS operating regions (MENA)
Senior Coordinator – Artificial Lift Systems-MENA
WEATHERFORD OIL TOOL MIDDLE EAST LTD.
10.2009 - 12.2010
- Supervised preparation of ALS tenders for MENA region in coordination with product line specialists, legal, tax, and credit departments.
Sales Quotes Coordinator – Artificial Lift Systems-MENA
WEATHERFORD OIL TOOL MIDDLE EAST LTD.
11.2006 - 09.2009
- Individual preparation of ALS tenders for MENA region in coordination with product line specialists, legal, tax and credit departments.
Sales Administrator
SAUDI LIGHTING COMPANY – K.SA.
01.1999 - 12.2005
Project Site Administrator
NESMA EMCOR COMPANY LIMITED – K.S.A.
08.1997 - 12.1998
Education
Bachelor of Arts (B.A) - English Literature
Tamil Nadu University
Diploma in Electrical Engineering (D.E.E) -
Hyderabad University
Skills
- Organizational Skills
- Customer Service
- Excellent Communication
- Relationship Management
- Active Team Player
- Analytical Thinking
- Conceptual Thinking
- Decision Making
- Interpersonal Relations
- Persuasive Communication
Personal Profile
Nationality - Indian
Date of Birth - 26th May 1976
Marital Status - Married
Languages Spoken - English & Hindi
Timeline
PL Quality Lead – Artificial Lift Systems-MENA
WEATHERFORD OIL TOOL MIDDLE EAST LTD.
01.2024 - 04.2025
Service Excellence Manager – Artificial Lift Systems-MENA
WEATHERFORD OIL TOOL MIDDLE EAST LTD.
01.2023 - 12.2024
Service Delivery Supervisor – Artificial Lift Systems-MENA
WEATHERFORD OIL TOOL MIDDLE EAST LTD.
01.2014 - 12.2023
Sales Supervisor – Artificial Lift Systems-MENA
WEATHERFORD OIL TOOL MIDDLE EAST LTD.
01.2010 - 12.2014
Senior Coordinator – Artificial Lift Systems-MENA
WEATHERFORD OIL TOOL MIDDLE EAST LTD.
10.2009 - 12.2010
Sales Quotes Coordinator – Artificial Lift Systems-MENA
WEATHERFORD OIL TOOL MIDDLE EAST LTD.
11.2006 - 09.2009
Sales Administrator
SAUDI LIGHTING COMPANY – K.SA.
01.1999 - 12.2005
Project Site Administrator
NESMA EMCOR COMPANY LIMITED – K.S.A.
08.1997 - 12.1998
Bachelor of Arts (B.A) - English Literature
Tamil Nadu University
Diploma in Electrical Engineering (D.E.E) -
Hyderabad University
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