Wasan A. Hamdi
DUBAI,United Arab Emirates
Summary
Experienced beauty salon professional with extensive knowledge of salon and spa operational procedures. Skilled in providing exceptional beauty and cosmetic services, with a strong focus on skin and hair care advice. Demonstrates excellent multitasking abilities, flexibility, and effective time management skills and positive energy. Proficient in MS Windows & Office Package, including Word, Excel, PowerPoint, and Outlook.
Overview
26
26
years of professional experience
1999
1999
years of post-secondary education
Work history
Spa Operation Manager
Dubai Women's Establishment (DWE) - Al Asalla Spa
Dubai
11.2021 - 06.2025
- Developed pricing strategies while balancing firm objectives with customer satisfaction maximization.
- Conducted comprehensive training for staff in specialized beauty and care services, including application and treatment processes for IZIL hair products and hydro Peptide facials, as well as BABOR body treatments.
- Ensured the Overall smooth operation of the Spa.
- Hired, trained, scheduled and conducted annual reviews of staff.
- Developed Spa inventory to meet par level for Spa operations.
- Kept communication open and friendly with other departments within.
- Spent considerable time on the operations MBWA (Management by Walking Around).
- Thoroughly trained Sales staff and developed new systems to increase membership sales each month.
- Maintained social media for networking and marketing purposes.
- Assist in marketing efforts, both social media and Door-to-Door.
- Preparing the SOP for Spa based on the standard on the company.
- Implemented new product lines while maintaining existing and creating new vendor opportunities.
- Created and led several monthly meetings to keep employees informed of company policies and changes as well as ways to increase sales and services.
- Responsible to lead all the employees in all the other departments aside from the Spa and Salon.
- Developed accurate sales forecasts for improved strategic planning.
- Cultivated strong relationships with clients to secure repeat business.
- Delivered high-quality products to increase customer satisfaction.
- Fostered a positive work environment with regular team-building activities.
- Identified growth opportunities through comprehensive market research.
- Implemented cost reduction measures, reduced overhead expenses.
- Delegated tasks efficiently to maximise productivity.
- Facilitated staff training, resulting in better customer service.
- Managed team dynamics by implementing conflict resolution strategies.
- Secured new business opportunities with successful networking events.
- Streamlined communication channels, enhanced internal information flow.
- Boosted department efficiency by streamlining operational processes.
- Maintained inventory control, reduced stock shortages.
- Liaised with suppliers to ensure timely deliveries.
- Led and managed administrative staff to maintain smooth daily operations.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Designed and implemented training to further develop staff based on business goals.
Senior Branch Manager
the Loft Fifth Avenue (Dubai Mall)
Dubai
01.2019 - 11.2019
- Oversee daily Branch Operation.
- Apply hygiene practices across all beauty stations.
- Setting the budgets for Spa (Monthly, semiannual).
- Oversee staff members’ training needs and ensure that all staff members are trained according to Spa’s procedures and policies.
- Find out a suitable way to acquire new clients.
- Evaluating employee performance and providing feedback and coaching as needed.
- Regular reporting on performance issues to the General Manager.
- Preparing the SOP for Spa based on the standard on the company.
- Preparing monthly Newsletter which includes (monthly offer, discounts, new services and products).
- Follow up the schedule of maintenance and ensure that the work will be carried out on time.
- Participated actively in community events as representative of the bank; strengthened brand image locally.
- Delivered consistent growth in revenue by executing aggressive sales strategies.
- Created an open dialogue with employees to improve communication and transparency within the branch.
- Boosted client base with proactive networking and relationship building.
Salon Operation Manager
NStyle Beauty Lounge (Handling 4 Branches)
12.2016 - 08.2017
- Recruitment, training new staff for the Spa.
Spa Manager (Sharjah Branch)
Reputed and famous company (Tips & Toes Spa) in UAE
Sharjah
10.2011 - 02.2016
- Manage day-to-day salon activities.
- Handle: staff, customer service, with my (supervisor & team leader).
- Attend super-intensive one day training course for the branches managers, also I attend to my staff train programs under supervision of professional trainers.
- Ensure that small maintenance jobs are carried out.
- Attend regular monthly meetings between (GM and all branches’ managers, in the head office. Also do a privet meeting with the GM base on the requirements.
- Find out a suitable way to acquire new clients.
- Achieving the TARGET is the main goal of my responsibility.
- Make sure that each staff member follows safety and hygiene protocols.
Salon Manager
Glamour Ladies Salon
Dubai
02.2011 - 10.2011
- Manage day-to-day salon activities.
- Handle: staff, customer service, financial guidelines and budgeting.
- Liaise with Managing Directors to achieve goals outlined for salons profitability and success.
- Train the staff in all new products, especially in skincare & hair care.
Salon Manager
Lamast Ladies Salon& Spa
Sharjah
06.2009 - 09.2010
- Drive salon under corporate policies, hire and trained employees, manage payroll and purchasing and inventory.
- Manage and address client service difficulties.
- Ability to effectively develop and execute sales promotions. Strong client service, buying and an inventory background.
- Training the Salon Staff for skin care products, Beauty products.
Salon Manager
Jamelty Ladies Salon
Sharjah
01.2009 - 06.2009
- Maintained and complied with beauty salon service procedures and standards.
- Maintained and operated equipment and tools.
- Ensured customer satisfaction by providing customized service.
- Maintained cleanliness of the salon.
Senior Sales Executive
JS International L.L.C.
Dubai
12.2007 - 01.2009
- Provides facial beauty services for customers. Analyzes hair to ascertain conditions of hair.
- Suggests cosmetics for conditions, such as dry or oily skin.
- Able to develop constructive and cooperative working relationships with others and maintaining them over time.
- Assessment and treatment of skin and body problems.
- Evaluating an individual’s treatment of skin or body problems and recommending a treatment.
- Helping customers to complete medical questionnaires so any allergies or health issues are flagged up.
- Advising clients on slimming treatments and diets.
- Teaching clients how to maintain a particular look.
- Trains develop and motivate beauty consultation teams.
- Consult with managers, other trainers, and other employees on learning and development.
Marketing Executive
ASA Professional cosmetics company
Dubai
11.2006 - 12.2007
- Responsible for (Visign)-(sh-do)-(Ecotan) product selling throughout our company by visiting the salons and big shops and health clubs and spa and hotels.
- Teaching clients how to maintain a particular look
- Giving sales presentations to potential customers, explaining the benefits of our service.
- Excellent knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Sales Executive
ICUMIN International Trading L.L.C
Dubai
12.2005 - 11.2006
- Responsible for TIGI product selling throughout our company by visiting the salons and big shops and health clubs and spa and Hotels.
- Good treatment for the customers and help them to find out what they want and build up good relations with them to make them come again.
- Direct contact between me and head office and our suppliers.
- I can reach the target within a limited time.
Sales Lady
Baghdad pharmacy
Baghdad
08.2004 - 09.2005
- Responsible for Selling cosmetics and other general items.
- Make promotions for some new items
- Direct contact between me and the pharmacist in charge of providing the demanded cosmetics.
- Make pharmacy cosmetics and general items requisitions.
- Make stock control and check expiry to all items from time to time
- Good treatment for the customers and help them to find out what they want and build up good relations with them to make them come again.
Quality Control
United Company for drug industry and medical Appliances
Mousel
09.1999 - 12.2003
- Perform quality control check and develop new formulas for different types of drugs and food.
- Develop accurate method of analysis for testing stability of new drug and food
- Direct, coordinate and advise personnel in test procedures for analyzing components.
- Manufacturing products and managing daily sampling analysis of raw material and finished products by chemical and biological methods.
Education
Bachelor’s degree - Chemist
Mousel University
IraqSkills
- Huge on experience in a beauty salon
- Knowledge of beauty salon / spa operational procedures
- Good knowledge of treating and giving tips on skin and hair care
- Ability to provide excellent beauty and cosmetic service
- Multi-task, flexible with effective time management skills
- Friendly, enthusiastic, positive energy
- Ms- Windows & Office Package (Word, Excel, Power Point & Outlook)
- Inspiring motivation
- Influential communication
- Diplomatic communication
- Customer relationship management systems
- Microsoft office suite proficiency
- Sales strategy development
- Customer Service
Personal Information
- Title: Salon & Spa Area Manager Operation Manager
- Date of birth: 10/2/1979
- Nationality: Iraqi
- Marital status: Married
- Residence Permit: Family visa (Residence)
- Visa status: Family visa (Residence)
Training
- Customer Services, The Emirates Academy, Dubai, 3 days
- Hair Section Training, L'Oréal professional ARTH course., L'Oréal professional hair products., Blow-Out-Brazilian Keratin (hair treatment)., Botox hair treatment.
Timeline
Spa Operation Manager
Dubai Women's Establishment (DWE) - Al Asalla Spa
11.2021 - 06.2025
Senior Branch Manager
the Loft Fifth Avenue (Dubai Mall)
01.2019 - 11.2019
Salon Operation Manager
NStyle Beauty Lounge (Handling 4 Branches)
12.2016 - 08.2017
Spa Manager (Sharjah Branch)
Reputed and famous company (Tips & Toes Spa) in UAE
10.2011 - 02.2016
Salon Manager
Glamour Ladies Salon
02.2011 - 10.2011
Salon Manager
Lamast Ladies Salon& Spa
06.2009 - 09.2010
Salon Manager
Jamelty Ladies Salon
01.2009 - 06.2009
Senior Sales Executive
JS International L.L.C.
12.2007 - 01.2009
Marketing Executive
ASA Professional cosmetics company
11.2006 - 12.2007
Sales Executive
ICUMIN International Trading L.L.C
12.2005 - 11.2006
Sales Lady
Baghdad pharmacy
08.2004 - 09.2005
Quality Control
United Company for drug industry and medical Appliances
09.1999 - 12.2003
Bachelor’s degree - Chemist
Mousel University