Summary
Overview
Work history
Education
Skills
Websites
Additional Information
Languages
Certification
Timeline
Waseh Ali

Waseh Ali

Abu Dhabi,United Arab Emirates

Summary

Experienced and dedicated professional with a diverse background in telecommunications and technology. Currently serving as a UCaaS Support Specialist at Emircom, UAE, contributing to the success of the Etisalat UCaaS Project. Previously, played a key role as a Core Network Engineer with Nokia on the Telenor Project in Islamabad, followed by a tenure as a Technology Specialist at High Tech Innovations. Proven expertise in UCaaS support, SIP, Core network engineering, and technology solutions, complemented by a commitment to ongoing learning and professional growth.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Ucaas Support Specialist

Emircom
Abu Dhabi, UAE
01.2022 - Current
  • Working as a Technical Ucaas Support Specialist in Etisalat Ucaas project handling SBC’s, SIP Proxy servers, Voice/Media GW’s, VMWare, Application servers and CIM servers
  • Expertise in Unified Communication solutions, covering Video Conferencing, Collaboration, Call Recording, Call center, IVR, WebRTC, and SIP
  • Collaborate with cross-functional teams to ensure seamless integration and functionality of UCaaS solutions
  • Manage traffic and address complaints for all SIP-related calls in UCaaS, with a focus on troubleshooting and resolving voice and video issues
  • Participate in the implementation and deployment of UCaaS projects, ensuring adherence to timelines and quality standards
  • Communicate effectively with clients to gather requirements and provide timely updates on issue resolution
  • Maintain documentation of UCaaS configurations, troubleshooting steps, and best practices
  • Assist vendors in BSAT (Build, Support, and Transfer) and conduct user acceptance testing (ATP)
  • Utilize Kandy tools (OpManager, Hepic, Homer, Prov server) for KPI monitoring and implementing solutions in day-to-day operations
  • Participate in on-call rotations to provide 24/7 support for critical issues and outages
  • Evaluate and recommend hardware and software upgrades to enhance the performance and scalability of UCaaS solutions
  • Understanding of Core IMS Architecture
  • (Call session control function (CSCF), IMS CS interworking function, Media resource function controller/Processor, SBC’s, APN’s and Bearers in Volte, MMTel (Application Server) and Complete SIP call flows).

Core Network Engineer

Nokia (Telenor Project), ISLAMABAD
Islamabad, Pakistani
01.2020 - 12.2021
  • Experience on all networking tools like Net-Numen, Huawei U2000 & I2000, Pandora FMS, Volte, NetAct and many more
  • Basic Knowledge of core network architecture and important core nodes
  • (SGSN, GGSN, CBS, EVC, VAS, HLR, Firewalls, IP Core, STP, Volte, MGW’s, TMG’s, MSC/MSS etc)
  • Fault management on daily basis of CS, PS nodes
  • Understanding of PS/CS core network and major KPI’s related to PS/CS core network
  • (Attach, PDP, EPS, Throughput, IP pool utilization, DNS and failure to RAN/HLR/CCR, MOC/MMC/MTC/CSSR etc)
  • Monitoring of different KPI’s related to CS, PS, STP, HLR, Cloud, CBS and VAS nodes
  • Providing support on all Level 1 issues and Escalation of All Critical issues to L2/L3
  • Under-Standing of Value added service (VAS) nodes
  • (SMSC, SDP, iVAS RBT)
  • Detailed Analysis of PS core KPI’s and Basic understanding of (Deep Packet inspection (DPI), Rating group (RG’s), QoS identifier, PS core Network flows and interfaces, User Attach procedure and packet data protocol session establishment procedure and Live Traces on Numbers)
  • Basic understanding of ZTE Tools.

Technology Specialist

High Tech Innovations
Islamabad, Pakistani
07.2019 - 08.2020
  • Work related to Server Handling
  • (Domain environment)
  • Worked on Sonic Firewalls and Cisco Routers
  • Backup Solutions Online/Local File level Backups and Image Level Backup
  • 24/7 Servers and desktop monitoring
  • Support, diagnose and resolve technical issues related to hardware and software
  • RMA (Return Merchandise Authorization)
  • Remote installation and Monitoring of Backup disaster recovery solutions
  • Worked on Sonic Firewalls and Cisco Routers
  • Basic understanding of (TCP/IP, BGP, OSPF, VLAN, MPLS, VPN)

Education

Electrcial Telecom Engineering - Telecommunication

Comsats University Islamabad, Pakistan
09.2015 - 07.2019

CGPA: 3.29/4

Skills

  • VoIP (SIP)
  • Redhat Linux
  • IMS (VoLTE)
  • MS office
  • Troubleshooting proficiency

Additional Information

  • Interests Socializing Innovation experimenting

Languages

English
Fluent
Urdu
Native

Certification

  • VoLTE | Voice Over LTE & IMS Network full package || Udemy

Certificate No:UC-8f103ffc-bc32-4a53-ad7e-3208e6f59b9d

  • Linux Redhat Certified System Administrator (RHCSA - EX200)

Certificate No: UC-e2b03d73-06d4-42b8-8723-333dd0bc5f0

  • Data Analysis Fundamentals || Udacity

Timeline

Ucaas Support Specialist - Emircom
01.2022 - Current
Core Network Engineer - Nokia (Telenor Project), ISLAMABAD
01.2020 - 12.2021
Technology Specialist - High Tech Innovations
07.2019 - 08.2020
Comsats University Islamabad - Electrcial Telecom Engineering, Telecommunication
09.2015 - 07.2019

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Waseh Ali