Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Interests
Timeline
Hi, I’m

Wasem Alrouh

Sharjah
Wasem Alrouh

Summary

Quality-focused Hardware Technician with over Number years of experience in Industry. Skilled in diagnosing and addressing complex hardware issues, including, repairing and maintaining PCs, peripherals, printers and servers. Proficient Hardware Technician with strong system repair and debugging skills. Self-motivated and driven to identify opportunities to provide customer support. Offering expert-level Area of expertise knowledge and Number years of experience. Industrious Hardware Technician with over Number years' experience providing troubleshooting, diagnostic and repair services in the Industry. Highly skilled in providing customer service and technical support. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Astute Job Title with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
years of professional experience
1
Certification
3
Language

Work History

Quick Touch
Sharjah

IT Hardware Technician
03.2021 - Current

Job overview

  • Demonstrated strong knowledge of all types of electrical components, operations, specifications and proper testing methods.
  • Designed computer hardware components and peripheral devices.
  • Maintained detailed documentation through all phases of development, testing and analysis to enhance organizational productivity.
  • Studied and understood technical manuals, procedural documentation and Type guides to maximize benefit of Type technology.

Home
Abudhabi

Real Estate Agent
01.2020 - 02.2021

Job overview

  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Communicated with clients to understand property needs and preferences.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Maintained connections with clients to encourage repeat business and referrals.

Three Star
Abudhabi

IT Technician
01.2019 - 01.2020

Job overview

  • Maintained office PCs, networks and mobile devices.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Configured systems according to prescribed software and hardware frameworks.

Alswadi Sons
Abudhabi

Reservation Agent
03.2019 - 12.2019

Job overview

  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Handled reservations and answered questions from interested patrons for busy Number-room hotel.

Snpol Spare Parts Store (lcd,spare For Mobile Phone)
Jehddah

Sales Manager
01.2016 - 01.2019

Job overview

  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Established and cultivated solid business relationships with new or existing customers.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Alhmraa Real Estate
Jehhdah

Real Estate Agent
12.2014 - 12.2016

Job overview

  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Communicated with clients to understand property needs and preferences.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Presented purchase offers to sellers for consideration.

Alrouh Super Market
Hama

Sales Associate
11.2010 - 12.2014

Job overview

  • Engaged with customers to build rapport and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

MTN Sim Card
Hama

Sales Representative
01.2007 - 12.2010

Job overview

  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Trained and mentored new sales representatives.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Developed and delivered engaging sales presentations to convey product benefits.

Education

Abu Dhabi Driving School
Abu Dhabi

Pass from Driving Licence
09-2020

University Overview

Almsri For Reparing
Jehddh

Pass from Fix Phone Change Spre Part And Glass Change Lcd
10-2017

University Overview

Amadeus For Flight Reservations
Amadeus

Pass from Booking Tickets
05-2019

University Overview

Albath Unvirsity
Homs

The University from Tourism Guiding
12-2014

University Overview

  • Completed professional development in Subject

Icdl
Hama

90% from Microsoft Office
06-2010

University Overview

Skills

  • P>Project Management

  • P>Proficient in [Software]

  • P>Network administration

  • P>Cloud Computing

  • P>Computer hardware troubleshooting

  • P>Website development

  • P>Application support

  • P>Mac systems

  • P>Customer service expert

  • P>Desktop support

  • P>Teamwork and Collaboration

Additional Information

Additional Information

I have car

Certification

Al-Baath University, Faculty of Tourism, Department of Tourism Guidance

Interests

Sport

Timeline

IT Hardware Technician
Quick Touch
03.2021 - Current
Real Estate Agent
Home
01.2020 - 02.2021
Reservation Agent
Alswadi Sons
03.2019 - 12.2019
IT Technician
Three Star
01.2019 - 01.2020
Sales Manager
Snpol Spare Parts Store (lcd,spare For Mobile Phone)
01.2016 - 01.2019
Real Estate Agent
Alhmraa Real Estate
12.2014 - 12.2016

Al-Baath University, Faculty of Tourism, Department of Tourism Guidance

11-2014
Sales Associate
Alrouh Super Market
11.2010 - 12.2014
Sales Representative
MTN Sim Card
01.2007 - 12.2010
Abu Dhabi Driving School
Pass from Driving Licence
Almsri For Reparing
Pass from Fix Phone Change Spre Part And Glass Change Lcd
Amadeus For Flight Reservations
Pass from Booking Tickets
Albath Unvirsity
The University from Tourism Guiding
Icdl
90% from Microsoft Office
Wasem Alrouh