Wasil Banday

• Lead strategic observability programs for Catchpoint's Global Strategic Clients, with a focus on improving application delivery and network performance.
• Define end-to-end monitoring strategies across diverse verticals (SaaS, eCommerce, Fin-tech, Media), ensuring visibility and performance at all levels—application, API, infrastructure, and network.
• Provide expert consultation on observability architecture, driving initiatives that enhance system reliability, user experience, and business alignment.
• Streamline observability workflows and define monitoring strategies across diverse environments (applications, APIs, infrastructure, networks), enabling proactive incident detection and root cause analysis.
• Lead efforts to automate monitoring processes, reducing operational overhead and accelerating issue resolution across digital experience ecosystems.
• Advise on and implement end to end observability solutions—spanning synthetic, real user, endpoint, network, API, and infrastructure monitoring.
• Collaborate with customer success and account teams to drive strategic value, resulting in 30–50% YoY growth in book of business since joining.
• Act as a trusted advisor to clients, enabling the successful rollout of new use cases, performance initiatives, and long-term digital experience strategies.

• Part of Account Post Sales Team, helping enterprise clientele (Forbes Top 50 companies) manage their application delivery / network performance by providing adequate monitoring strategy and consultation on performance data.
• Experience in monitoring different application categories for our enterprise clients (SaaS based, eCommerce, Fin-tech, Media etc)
• Understand Client's new projects/use cases and help in implementation.
• Keep track of account activities, and accordingly play role in up-sell / renewal of accounts.
• Help enterprise customers manage their application performance by providing adequate monitoring strategy and consultation on performance data.
• Help customers optimize and benchmark CDN/DNS/SSL strategy by setting up monitoring for different levels of CDN/DNS/SSL architecture.
• Experience in monitoring different application categories for our enterprise clients (SaaS based, eCommerce, Fin-tech, Media etc).
• Well known to browser based automation/scripting (using selenium framework).
• Monitoring Network Inside-Out & Outside-In using the Network monitoring capabilities (BGP monitoring, Trace-route, Endpoint monitoring).
• Monitoring APIs in production (Backbone/Last-mile/Cloud Servers) and pre-production (On Prem Windows/Linux servers).
• Part of dedicated customer success team for clients, help sales team in product renewal/presales/up-sell process.
• Known to multiple testing/logging/diagnostic tools like Postman, Wireshark, WPT, Fiddler, Charles proxy etc.
• Created proofs of concept for innovative new solutions

• Demonstrate Catchpoint solutions for prospects/up-sells, both onsite and remotely
• Identify and develop Pre-sales/trial plan for prospective customers and demonstrate implementation based on customer needs
• Identify client usage/adoption gaps as opportunities to educate the client and assist in the up-sell process alongside Sales & Client Success
• Write and deliver excellent presentations; both business and technical focused
• Work closely with product management in identifying customer needs and requirements, and validate future feature designs
• Assist in Client renewal by identifying consumption gaps and educating customer on performance issues and/or availability issues on monitored Applications/Infrastructure.

• Technical analysis across SonicWall product lines.
• Solution Designing & Maintenance.
• Trained Engineers on Technologies (Network Security) in India and Canada office.
• Design, configure and test UTM hardware, networking software, and operating system software and diagnosing hardware and software problems.
• Assist clients with deployments of Sonic Wall network security products like Firewall / IPS and VPN solutions and also maintain networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
• Maintain excellent product knowledge and apply it to deliver full system benefits.
• Monitor and tracks issues to ensure accurate resolution. Working closely with Engineering, SE and other cross-functional teams, as needed and validate bugs, fixes provided through various patch releases, data backups, and disaster recovery operations.
• Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.
• Ensure that work performed meets performance and quality of acceptable business standard performance measurements and meets customer commitments while working with Higher Level Technical team members as needed
• CRM Applications Worked On:- Salesforce, Siebel

***Operated while pursuing degree

• Develop and manage budgets for marketing, operations, and technology.
• Develop long and short term strategies and tactics for growth
• Develop culture of success and employee satisfaction & manage operations to ensure customer satisfaction
• Meet revenue and profit targets & Develop brand and messaging to attract and retain customers.
• Work with usability, site visits, and other user research to inform and validate designs.
• Communication between development team, design team, and company management.