WasimAkram Shaik

Team Management and Development:

• Performance Expectations: Set clear performance expectations for the team, regularly monitor progress, and provide timely feedback.
• Skill Development: Enhanced team members' skills through targeted coaching, resulting in improved individual performance.
• Productivity: Increased team productivity by implementing efficient work processes and reviewing performance metrics.
• Conflict Resolution: Managed conflict resolution effectively, fostering a positive and collaborative work environment.
• Performance Reviews: Evaluated team member performance against established objectives during regular reviews, offering praise and identifying areas for development.
• Collaboration: Collaborated with other department leaders to establish shared goals and ensure alignment across teams.

Customer Service and Satisfaction:

• Support: Provided ongoing support to direct reports, addressing concerns or questions promptly to maintain focus.
• Inclusive Culture: Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Operational Efficiency and Improvement:

• Continuous Improvement: Promoted a culture of continuous improvement by encouraging feedback and implementing actionable changes.
• Decision-Making: Facilitated decision-making processes through open dialogue and consensus-building.
• Store Appearance: Maintained a clean and organized store appearance to enhance the overall shopping experience.
• Merchandising: Optimized store displays and appearance through strategic merchandising.
• Sales: Improved store sales by implementing effective marketing strategies and attractive visual merchandising.

Inventory Management and Loss Prevention:

• Inventory: Completed routine store inventories and optimized inventory management through regular audits, forecasting, and adjustments.
• Shrinkage: Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.

Store Operations and Management:

• Strategic Planning: Collaborated with upper management to develop strategic plans for store growth and expansion.
• Streamlining Operations: Streamlined store operations through efficient scheduling systems, task delegation, and performance monitoring.
• Initiatives: Launched staff engagement, gender diversity, and cultural programs, and implemented a robust reporting tool to increase operational quality.
• Scheduling: Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
• Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.