Wassem Abdulbaki

• Leasing and property management services at Potenza Properties Management in Abu Dhabi, UAE
• An active and effective member of the Operational Management Team took a lead responsibility for property services in general and asset management and stock condition in particular
• Responsible for devising development strategies, initiating and delivering an agreed housing development program directly and through partnerships
• Contributed to the Operational Management Team, assisted with policy formulation and work and Engaged with the
• Support Service Managers on all matters related to properties and business development
• Identified new business initiatives and development opportunities for housing development, asset management and recommended to the Senior Management Team (SMT).

• Investment, SME, Corporate & Commercial at, in Abu Dhabi, UAE
• Prepared plans to help successful companies with their financial needs and networking guidance
• Searched for ambitious and visionary partners with the drive and flexibility to take their companies to the next level and made a plan to execute their next project
• Provided structured debt financing solutions tailored specifically to our clients' needs and combine our insights and skills to transform their processes and manage their financing
• Sourced equity investors for clients’ private equity or venture capital investments and projects, through our network of investors and aligning those who share the same orientation and investment horizons to make sure we bring a strategic investor who supports our client along the way and shares the same vision and values in order to guarantee the best Real Estate Finance solutions to our clients through our best real estate providers.

• Total Experience in Banking Services field with First Abu Dhabi Bank (FAB) which was established upon the merger of National Bank of Abu Dhabi (NBAD) and First Gulf Bank (FGB).

• Retail & Global Banking Services at First Abu Dhabi Bank (FAB) in Abu Dhabi, UAE
• Handled Accounts, Deposits and all Credit and aftersales facilities for Elite Gold Customers including Home
• Finance, Mortgage and All Risk Insurance facilities for Residential and Investment Properties including lodging of securities in connection with Credit Unit as per sanctions and releasing mortgage, security documents and cross collateral once debt is settled in full under Group Risk Management guidance
• Updated product information, credit policy and system knowledge
• Achievements:
• Achieved 145% of YTD targets on sales
• Average monthly revenue up by AED 9M
• Set a clearly defined process with the Controls team to ensure 100% of accounts on-boarded are the right quality and regular checks on existing books
• Introduced weekly MI on complaints with the BBL Call Center, currently shows a huge drop in complaints, our service levels are currently at 95.88%

• Mortgage & Sales & Marketing & Media Skills, Mortgage and Real Estate at Capital Mortgage for Real Estate Mortgage Brokerage in Abu Dhabi, UAE - I Handled the Properties Management, Finance and Mortgage via coordinating with different Banks in UAE and offering our valued customers the lowest interest rates for properties finance in the market
• Prepared the plans to increase the business target market by listing our company profile including facilities management with different Banks and Financial institutions in UAE
• Checked the daily, monthly and annual business reports, evaluations, credit proposals and exceptions and Updated products information, credit policy and system knowledge advised by the facilitators’ policies and procedures
• Prepared financial plans and reports and feasibility studies for medium and large real estate projects through coordinating with evaluators, auditing and VAT advisors and following up with the facilitators in order to complete the finance of the projects stage by stage.

• Employee Banking Services & HR Service Delivery Division – Group Human Resources at National Bank of Abu Dhabi (NBAD) in Abu Dhabi, UAE
• I was responsible to analyze all credit facilities applied by NBAD Employees in UAE and international Branches (NBAD London, Jordan, Oman, Bahrain, Egypt and Sudan) in compliance of Group Human Resources Policy and
• International Banking Department and Recommending to Risk Management Division within the Service Level
• Agreement (SLA)
• Ensured error free process of staff credit facilities and highlighted exceptions clearly and provided clear recommendations within agreed service level of turnaround time to communicate expected delay when SLA is unlikely to be met during exceptional periods
• Checked daily, monthly and annual business reports, evaluations, credit proposals and exceptions
• Involved in controlling staff direct debit and external Cheques which paid against beneficiaries through Image
• Cheque Clearing System (ICCS) and auditing credit facilities with other Banks or Financial Institutions within the credit policy of the Central Bank in UAE
• Upgraded the Business Knowledge and Skills by attending the suitable courses conducted by NBAD
• Academy - Measured by successfully completion of Al Manara level 1 by Q4 2013 and Effective Evaluation
• Skills training with NBAD-One Toastmasters Club in 2014 and attended Online courses of Foundation
• Trading Program by the Shaw Academy since April 2015 in conjunction with the Shaw Academy for
• Financial Trading
• In 2015 onward I had been selected as a creative member of Professional Baker Program in NBAD Academy in role of giving the chance for every employee in the Bank to become a Professional Banker by having several trainings for a specific period in every department in the Bank until the transformation cycle had been completed.

• Group Retail & Business Banking at, (FGB) in Abu Dhabi, UAE
• Developed new key accounts clients (CASA), deposit, loans and merchant business for specific target market of a small and medium size businesses and business professionals
• Provided leadership, training and supervision to officers and other personnel within the department
• Improved a superior level of customer relationship & service and ensured compliance with Bank policies and procedures
• Tracked and analyzed banking economic trends, made recommends to senior management and performed supervisory duties of department and coordinated staff coverage within the department
• Coordinated with the staff to accomplish the work required to close the sales’ target and generated the database and
• Followed up with new leads and referrals in order to develop the business
• Attained established individual department and Bank goals through active participation in sales management and officer call programs and ensured that all activities ran smoothly and efficiently for the department
• Received the Reward of Recognition for the First Leader of prestigious team in 2010, where each member of my team interacts with clients of executive-level on daily basis, through face-to-face meetings and top VIP conference calls to develop fully integrated growth partnership services and banking solutions; since all members of this motivated team have a blend of banking experience and practical sales knowledge that qualifies them as leaders and innovators in our organization
• Achievements:
• Best Branch performance during recession times – all 4 quarters in 2010 achieved 144% on the wealth side of the business
• Achieved total (direct and indirect) cost break even on branch P&L 8 months prior to target date

Crossed the Training at Le Meridien Abu Dhabi Hotel “As a Part of Starwood Hotels and Resorts” in: -

• Front Office (Guest Services and Relations, Reception, Six Sigma, Business Center and Operations)
• Housekeeping and Room Service
• SPA, Food & Beverage and Banquet
• Accounts, Sales & Marketing and Reservations
• Information Technology – Networks
• Star Guest Response (Star Preferred Guest Program)
• In 2009 I was selected as a Star Voice Champion for upcoming associate’s engagement survey
• Responsible for
• Assisting Human Resources Department with survey administration and taking a lead role in ensuring that all associates have a good understanding of the purpose and process of the survey as well as Boosting participation rates in order to discover their talents and potential hobbies in addition to Handling staff complains to find the proper way to motivate them and solve their problems at work.

• Arranged a program of visits to all major buyers by contacting people and making appointments to demonstrate products, showed samples and took orders
• Quoted and negotiated prices and credit terms, prepared contracts and records on the marketing of new or established products
• Carried out formal presentation of products, attended promotional markets and organized product displays
• Involved in telemarketing and made a plan to increase achievements and develop the business via adding activities of On- shore & Off-shore Oil and Gas fields and services to our commercial activity, in order to meet sales target and budget.

• Fast Moving Consumer Goods (FMCG) at MAF Hypermarkets in Dubai and Abu Dhabi, UAE
• I was responsible and accountable for supervising a team of up to eight salesmen, ensured the correct service levels, distribution and visual merchandise display of company products to an agreed customer base
• Responsible and accountable for wastage control and the implementation and management of company strategies and plans in the area under my supervision
• Responsible and accountable for the leadership, training and coaching of personnel under my direct supervision
• I achieved operational benchmark standards including volume and value target and Service targets being exceeded
• Attended partially as a Staff Reliever at the Customer Services Aftersales and crossed the training at the Business
• Cycle Division and Receiving Area which resulted to improving excellent relationships with Customers and making best deals with Suppliers.

• I instructed various courses of teaching computer sciences & maintenance for different ages and levels of students (elementary up to advanced) at Al Shouf Center for Computer Sciences in Ainbal, Lebanon

• Actively reviewed and advised on financial / accounting processes through checking all the necessary constraints for the implementation of the daily financial and accounting operations for calculating the income and expenditure and balance sheet
• Involved in the preparation and processing technical and estimated annual budget of the institution and Participated in the review and implementation of new financial regulations
• Followed up the receipt of cash & Cheques and reviewed compliance with due process
• I became a Jump-in player with strong work ethic and had done this work for growth through big-scale improvements, system implementations and drove to scale and produce results and I gained experience in Great
• Plains, Concur and QuickBooks Accounting software through participation in strategic financial projects including implementation and continually focused on improving system efficiencies and business practices.

Taught the Keyboard Typing Method in English & Arabic, Microsoft windows, Office Tools and Internet for different ages of students.