Summary
Overview
Work History
Education
Skills
System Knowledge
Hobbies and Interests
Personal Information
References
Languages
Timeline
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WAYNE STEPHAN PHILIP MORLEY

WAYNE STEPHAN PHILIP MORLEY

No. 28/6, "Asian Homes, Negombo Road, Kandana

Summary

Eager to learn and ready to work hard to attain customer satisfaction through the utilization of my dynamic and warm personality to the highest expectation of my organization. Professional hospitality worker with strong foundation in customer service and administrative tasks. Expertise in managing front office duties while maintaining high standards of service and professionalism. Highly reliable team player known for adaptability and commitment to achieving goals. Skilled in communication and problem-solving.

Overview

6
6
years of professional experience

Work History

Front Office Attendant / Excursions Guide

Maldives Filitheyo Island Resort
05.2024 - Current
  • Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
  • Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal cleanliness.
  • Handled cash transactions accurately and securely, maintaining a balanced cash drawer at all times.
  • Coordinated with other departments effectively to address any special requests or needs of VIP guests promptly.
  • Ensure Front office supplies are well stocked and organized.

Front Office Attendant

Camelot Beach Hotel, Negombo
02.2019 - 03.2024
  • Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
  • In charge of guest check Ins and check outs from their rooms.
  • Updated guest profiles consistently in the property management system for better personalization of future stays.
  • Trained new team members on front office procedures, ensuring consistency in service delivery across shifts.
  • Escorting guests to relevant locations of interest.
  • Cashiering and keeping track of guest records.

Education

General Certificate of Education (Ordinary Level) -

Seventh Day Adventist High School
Sri Lanka
12.2015

Diploma in IATA (Travel & Tourism) -

International Airline Ticketing Academy
Sri Lanka

Skills

  • Empathy and patience
  • Guest Relations
  • Professional Appearance
  • Property Management Systems
  • Reservation Management
  • Tourism Knowledge
  • Positive Attitude
  • Customer Service
  • Time Management
  • Concierge services
  • Dedicated Team Player
  • Verbal Communication
  • File Organization
  • Relationship Building
  • Organizing and Categorizing
  • Patient Charting
  • Office Administration
  • Strong Problem Solver
  • Scheduling appointments
  • Data Entry
  • Excel spreadsheets
  • Invoice Processing

System Knowledge

  • Thorough Knowledge in Ezee Front Desk Software
  • Thorough Knowledge in Opera Front Desk Software

Hobbies and Interests

  • Swimming
  • Cricket
  • Snorkling

Personal Information

  • Date of Birth: 12/16/99
  • Gender: Male
  • Nationality: Srilankan
  • Marital Status: Married

References

Mr. Jude Fernando - Camelot Beach Hotel, Assistant Front Office Manager, +940752830017

Languages

English
Bilingual or Proficient (C2)
Sinhala
Bilingual or Proficient (C2)

Timeline

Front Office Attendant / Excursions Guide

Maldives Filitheyo Island Resort
05.2024 - Current

Front Office Attendant

Camelot Beach Hotel, Negombo
02.2019 - 03.2024

General Certificate of Education (Ordinary Level) -

Seventh Day Adventist High School

Diploma in IATA (Travel & Tourism) -

International Airline Ticketing Academy

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WAYNE STEPHAN PHILIP MORLEY