Wefaq Almaqbool
Dubai,United Arab Emirates
Summary
Experienced professional with focus on creating welcoming and organised front office environments. Skilled in managing high-volume phone calls, scheduling appointments, and providing exceptional customer service. Consistently ensures smooth office operations through strong communication and multitasking abilities. Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients.
Overview
4
4
years of professional experience
Work History
Receptionist
Jerash International Hospital
Khartoum , Sudan
10.2019 - 07.2022
- Greet and assist patients and visitors upon arrival.
- Answer phone calls and respond to enquiries about hospital services and procedures.
- Schedule appointments, and manage the appointment calendar for various departments.
- Collect and verify patient information, including insurance details and medical histories.
- Process patient admissions and discharges efficiently.
- Collaborate with medical staff and other departments to coordinate patient care.
- Handle cash transactions, billing, and payment processing as required.
Data entry clerk
Ibn Al-Haytham Diagnostic Center
Khartoum , Sudan
03.2018 - 08.2019
- Accurately enter patient information, medical records, and billing details into the electronic health record (EHR) system.
- Verify and update existing data to maintain accuracy and consistency.
- Assist in the management of patient files, and ensure compliance with confidentiality and HIPAA regulations.
- Generate reports and summaries as needed for healthcare providers, and administrative staff.
- Collaborate with healthcare professionals to resolve discrepancies, and clarify information.
- Maintain a high level of attention to detail, and adhere to data entry standards.
- Perform regular audits of data to identify and rectify errors.
Education
Diploma - Computer Science and information technology
Al Neelain University
Khartoum 03.2014
Skills
- Problem-solving
- Data Entry
- Quality Control
- Conflict Resolution
- Customer needs analysis
- Analytical
- Energetic work ethic
- Bilingual customer support
- Adaptive team player
- Customer loyalty building
Languages
Arabic
Native
English
Advanced
C1
Timeline
Receptionist
Jerash International Hospital
10.2019 - 07.2022
Data entry clerk
Ibn Al-Haytham Diagnostic Center
03.2018 - 08.2019
Diploma - Computer Science and information technology
Al Neelain University
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