RAVI PAL

• Serve as brand ambassador for Sony’s flagship Bravia products, offering tailored demos to premium clientele.
• Resolved product delivery issues with empathy and

urgency, ensuring full customer satisfaction and loyalty.

• Conduct advanced product consultations to help

customers select the right solutions.

• Offering personalized product recommendations to customers based on their needs.

• Responsible for ensuring products appear in stores in appropriate quantities.
• Accurately forecast product trends, plan stock levels and monitor sales.
• Plan promotions, sales, and oversee of Inventory.
• Provided excellent customer service, resolving guest concerns professionally and courteously.

• Delivered expert consultation on Surface devices, windows OS, and productivity solutions.
• Collaborated with Microsoft Sales Management to implement customer-first strategies and retail excellence..
• Led product training for new hires and consistently maintained high mystery shopper scores.

• Represented the Apple brand at a premium reseller outlet, delivering seamless product education and onboarding.
• Supported setup, troubleshooting, and personalized product configuration for iPhone, iPad, and MacBook.
• Delivered exceptional customer service by providing tailored solutions for Apple products.
• Handled high-pressure situations gracefully, addressing customer concerns promptly while maintaining a professional demeanor at all times.

• Company Overview: Vivo is a Chinese multinational manufacturer of smartphones.
• Answer customers question about specific product and services.
• Arranging merchandise on shelves according to popularity and other criteria.
• Coordinate with retail sales representative team to provide excellent customer service.
• Responsibilities

• Delivered exceptional customer service, enhancing client satisfaction and loyalty.
• Handling customer query and complaint.
• Adhere to Home Credit Sales process.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.