Wendy Ntombiksyise Ndlovu
Dubai
Summary
Dynamic hospitality professional with extensive experience at Tasha’s Cafe, excelling in guest relations and event coordination. Recognized for exceptional problem-solving and strong multitasking abilities, effectively managing reservations and enhancing customer experiences. Committed to maintaining a clean environment while fostering positive relationships, ensuring repeat business through personalized service.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Tasha’s Cafe
02.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Seated patrons based on guest preferences and seating availability.
- Promoted business loyalty by fostering positive customer relationships.
Event Hostess
Tasha’s Cafe
05.2023 - 02.2024
- Resolved guest concerns promptly and professionally, displaying excellent customer service skills in high-pressure situations.
- Collaborated with security personnel to maintain a safe environment for all attendees, addressing potential issues proactively.
- Managed registration process for attendees, maintaining accurate records and streamlining check-in procedures.
- Adjusted plans efficiently in response to last-minute client requests.
Education
Grade12 - Business And Economics
Pretoria Secondary School
South Africa 12.2022
Skills
- Reservation management
- Guest relations
- Event coordination
- Customer service
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Complex Problem-solving
- Handling complaints
- Personal presentation
- Reservation handling
- Judgment and decision making
- Social perceptiveness
- Menu memorization
- Service prioritization
- Sales and marketing
- Safe food handling
- Up-selling techniques
- Problem-solving
- Hospitality management
Languages
Afrikaans
Intermediate (B1)
IsiZulu
Bilingual or Proficient (C2)
Setswana
Bilingual or Proficient (C2)
Xhosa
Advanced (C1)
English
Bilingual or Proficient (C2)
Ndebele
Advanced (C1)
Tshivenda
Advanced (C1)
Sesotho
Bilingual or Proficient (C2)
Swati
Advanced (C1)
Sepedi
Bilingual or Proficient (C2)
Timeline
Restaurant Hostess
Tasha’s Cafe
02.2024 - Current
Event Hostess
Tasha’s Cafe
05.2023 - 02.2024
Grade12 - Business And Economics
Pretoria Secondary School
Similar Profiles
Phuc VuPhuc Vu
Cafe Staff Member at Terrace Cafe/Worcester CafeCafe Staff Member at Terrace Cafe/Worcester Cafe
Ellie RyanEllie Ryan
Hospitality Team Member at Dreamer Cafe (formerly Master Jack Cafe)Hospitality Team Member at Dreamer Cafe (formerly Master Jack Cafe)
Inez HernandezInez Hernandez
Cook Trainer at cafe rio Cafe Rio Mexican Grill grillCook Trainer at cafe rio Cafe Rio Mexican Grill grill