Wesam Issa
Dubai,UAE
Summary
Experienced IT Manager with over 15 years of expertise in leading technology initiatives, streamlining IT operations, and delivering innovative software solutions. Skilled in transitioning systems in-house, developing high-performing teams, and managing end-to-end projects that align with business objectives. Adept at leveraging technology to enhance organizational efficiency, optimize workflows, and drive digital transformation.
Overview
19
19
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification
Work History
IT Manager
GULF PETROCHEMICALS AND CHEMICALS ASSOCIATION
Dubai
03.2015 - 01.2025
- Designed and executed department business plans and budgets, aligning with the organization’s IT goals and strategy
- Transitioned GPCA systems and web tools from external vendors to an in-house development model, reducing dependency and increasing operational efficiency
- Redeveloped GPCA websites, mobile apps, statistical databases internally, Resulting in 45% increase in user engagement and 73% reduction in development costs
- Led the implementation of event technology systems, improving delegate experiences and streamlining registration processes
- Introduced innovative solutions to internal business processes, enhancing work efficiency in the organization by 12%
Senior IT Specialist
GULF PETROCHEMICALS AND CHEMICALS ASSOCIATION
Dubai
07.2010 - 02.2015
- Managed all internal and external IT operations and relationships, enhancing system reliability and reducing downtime by 5%
- Led the development of GPCA IT projects, including websites, databases, and workflow solutions
- Collaborated with internal and external stakeholders to gather requirements and deliver tailored IT solutions, leading to 13% increase in user satisfaction
- Strengthened system security measures, safeguarding critical organizational data
Technical Manager
Hybrid Solution
Dubai
07.2009 - 06.2010
- Analyzed and implemented new features for key software solutions, improving system performance
- Led a team of developers to create and deploy scalable technical solutions, reducing project delivery time
- Provided technical support and mentorship, enhancing team productivity and skill development
Web and Windows Mobile app Developer
Hybrid Solution
Dubai
12.2008 - 07.2009
- Developed Windows Mobile applications (PDA) for the VertexFX trading system, improving accessibility for users
- Designed server-side applications to enhance system performance and scalability
- Collaborated with team members to test and optimize software solutions, reducing system errors
- Collaborated with stakeholders, resolved system issues, reviewed code, and documented architecture for stability and future reference
Programmer
Hybrid Solution
Dubai
01.2008 - 12.2008
- Programmed and debugged components for enterprise applications, improving overall system stability
- Collaborated with senior developers to refine software solutions, contributing to on-time project delivery
Instructor
University of Jordan
Jordan
06.2007 - 09.2007
- Taught foundational programming and software development courses to undergraduate students, achieving high student satisfaction scores
- Developed instructional materials and practical coding exercises, enhancing student engagement
Apprentice
University of Jordan
Jordan
02.2006 - 02.2007
- Assisted senior developers in debugging and testing software applications, gaining hands-on experience in coding best practices
- Conducted research on emerging technologies, contributing to team discussions on potential implementations
Education
Bachelor’s Degree - Computer Science
King Abdullah || School for Information Technology (KASIT)
Skills
- Software Development (Web, Mobile Apps)
- IT Infrastructure Management
- Systems Analysis & Design
- Data Analysis & Reporting
- Quality Assurance & Testing
- Conference Room Technology & AV Systems
- Team Leadership & Mentoring
- Strategic IT Planning
- Project Management (Agile, Waterfall)
- Resource Allocation & Budgeting
- Stakeholder Collaboration
- Effective Communication & Negotiation
- Problem Solving & Decision Making
- Time Management
- Adaptability & Innovation
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Certification
- Google System Analyst
- Google Program Analyst
- Google Module Designer
- Microsoft Certified System Developer (MCSD)
Languages
Arabic
English
Personal Information
- Title: IT Manager
- Nationality: American / Jordanian
Timeline
IT Manager
GULF PETROCHEMICALS AND CHEMICALS ASSOCIATION
03.2015 - 01.2025
Senior IT Specialist
GULF PETROCHEMICALS AND CHEMICALS ASSOCIATION
07.2010 - 02.2015
Technical Manager
Hybrid Solution
07.2009 - 06.2010
Web and Windows Mobile app Developer
Hybrid Solution
12.2008 - 07.2009
Programmer
Hybrid Solution
01.2008 - 12.2008
Instructor
University of Jordan
06.2007 - 09.2007
Apprentice
University of Jordan
02.2006 - 02.2007
Bachelor’s Degree - Computer Science
King Abdullah || School for Information Technology (KASIT)
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