Wessam Eldin Reda
Senior Project Manager
Dubai
Summary
A highly motivated and results-oriented Senior Project Manager with 20 years of experience leading and delivering complex business application projects. Proven ability to manage cross-functional teams, budgets, and timelines to ensure successful project completion within scope and on target. Possesses strong technical understanding and expertise in project management methodologies (e.g., Agile, Waterfall) to drive efficient and effective project execution.
Overview
20
20
years of professional experience
9
9
Certificates
2
2
Languages
Work History
Senior Project Manager
Motive
Dubai
2024.07 - Current
- Lead and manage the entire lifecycle of business application projects, from initiation to planning, execution, and closure.
- Define project scope, develop project plans, WBS (Work Breakdown Structure), and timelines.
- Manage project budgets and resources, ensuring efficient allocation and utilization.
- Identify, assess, and mitigate project risks and issues, implementing proactive solutions.
- Facilitate project meetings, manage communication with all stakeholders, and provide clear and regular status updates.
- Lead and motivate a team of project members, delegate tasks effectively, and provide coaching and mentorship.
- Monitor and track project progress against baselines, identifying and implementing corrective actions as needed.
- Ensure project deliverables meet defined requirements and quality standards.
- Conduct project reviews and post-implementation evaluations to capture lessons learned for future projects.
- Contribute to the development and continuous improvement of project management processes and methodologies.
- Stay up-to-date with the latest trends and technologies in business applications and project management.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Mentored junior project managers and team members to enhance their skills and career growth.
- Conducted post-project evaluations to identify areas of improvement and implement corrective actions for future endeavors.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
- Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
- Increased sales by 30%
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
Senior Technical Project Manager
Nokia
Dubai
1 2017 - 2024.07
- Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
- Gathered project requirements through interactions, meetings and walk throughs with potential application users and to develop business requirements documents (BRD), functional requirements documents (FRD) and user mockups
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements
- Updated customers and senior leaders on progress and roadblocks
- Managed design and manufacturing teams to build proprietary process equipment within aggressive cost and time constraints
- Increased sales by 50%.
- Established robust risk management practices, minimizing potential bottlenecks in project execution.
- Delivered projects on time and within budget by effectively managing scope creep through proactive identification and mitigation of potential risks.
Solution Architect
Nokia
Dubai
2015.01 - 2017.01
- Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution
- Conducted post-sale requirements gathering, analysis and documentation
- Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions
- Supervised deployments and provided troubleshooting and user support
- Worked closely with product teams to define and prioritize partner feature requests
- Created and implemented innovative business solutions to support corporate objectives
- Conducted research to evaluate systems design and process efficiency
- Increased sales by 20%.
Multicore Technical Support Professional
Alcatel-Lucent
Cairo
2013.10 - 2015.01
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Carried out day-to-day duties accurately and efficiently
- Exceeded goals through effective task prioritization and great work ethic
- Conducted research, gathered information from multiple sources and presented results
- Delivered services to customer locations within specific timeframes
- Improved operations through consistent hard work and dedication
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Managed over 50 customer calls per day.
Customer Technical Advocate
Alcatel-Lucent
Cairo
2012.03 - 2013.10
- Created plans and communicated deadlines to complete projects on time
- Identified issues, analyzed information and provided solutions to problems
- Demonstrated respect, friendliness and willingness to help wherever needed
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Delivered services to customer locations within specific timeframes
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Collaborated with team members to achieve target results
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Resolved problems, improved operations and provided exceptional service
- Researched and resolved account and service problems with friendly, knowledgeable support
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information
- Monitored customer service performance to enforce quality and accuracy standards.
- Mentored junior advocates within firm, sharing knowledge and experiences to foster career growth among colleagues.
- Increased sales by 20%
Switching Support and CDMA Core Network Senior Eng
Teletech
Cairo
2008.01 - 2012.02
- Used coordination and planning skills to achieve results according to schedule
- Demonstrated respect, friendliness and willingness to help wherever needed
- Exceeded goals through effective task prioritization and great work ethic
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Resolved problems, improved operations and provided exceptional service
- Handled 50 calls per day to address customer inquiries and concerns.
- Performed root cause analysis on recurring issues, developing targeted solutions to prevent future occurrences effectively
- Assessed current capacity planning methodologies regularly, identifying areas where improvements could be made to better predict future network growth and resource requirements
- Coordinated disaster recovery efforts following unexpected system outages or natural disasters, minimizing impact on customer services
Switching Support and Core Network Engineer
Sofisat
Cairo
2004.05 - 2007.08
- Initiated and managed network test facilities to verify network hardness and resilience
- Provided network support services for devices such as hubs, bridges, routers and other hardware
- Managed, tracked and coordinated problem resolution and escalation processes
- Collaborated with vendors to identify best options for optimizing network performance
- Integrated fixed wireless connectivity into facilities requiring high-speed networks
- Managed over 50 customer calls per day
- Managed, tracked, and coordinated problem resolution and escalation processes
- Provided complete end-to-end engineering and installation of route-based IP network solutions
- Troubleshot complex multi-vendor network service provider issues
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Planned implementation of network enhancements and upgrades
Education
MBA - Data Science And Applied AI
Ascencia Business School
Dubai, UAE 2020.12 - 2021.05
B.E - Electronics Engineering and Electrical Communication
Tanta University
Egypt, Egypt 1998.09 - 2002.05
Skills
Agile Methodologies
Certification
09/01/21, AIBM Certified Manager, 12087
Timeline
Senior Project Manager
Motive
2024.07 - Current
MBA - Data Science And Applied AI
Ascencia Business School
2020.12 - 2021.05
Solution Architect
Nokia
2015.01 - 2017.01
Multicore Technical Support Professional
Alcatel-Lucent
2013.10 - 2015.01
Customer Technical Advocate
Alcatel-Lucent
2012.03 - 2013.10
Switching Support and CDMA Core Network Senior Eng
Teletech
2008.01 - 2012.02
Switching Support and Core Network Engineer
Sofisat
2004.05 - 2007.08
B.E - Electronics Engineering and Electrical Communication
Tanta University
1998.09 - 2002.05
Senior Technical Project Manager
Nokia
1 2017 - 2024.07
09/01/21, AIBM Certified Manager, 12087
01/01/21, IBM Data Science Certified Professional, https://www.youracclaim.com/badges/...
01/01/21, Machine Learning from Stanford University, https://www.coursera.org/...
01/01/21, IBM Applied AI Certified Professional
01/01/21, Artificial Intelligence Foundations: Machine Learning
01/01/21, IBM Data Science Tools
01/01/21, IBM Data Science Methodology
02/01/21, AWS Fundamentals Specialization Certificate
01/01/20, DevOps Foundations
Fishing
I like fishing in my free time and weekends.
Projects
1- 5G FWA use cases:
· 5G FWA products E2E planning and design.
· Manage & certify 5G FWA devices from multiple vendors including testing and integration with Nokia HDM (ACS).
· Working closely with different stakeholders to provide solutions for 5G FWA products.
· Managing the team to deliver the solution with highest quality standard.
· Working closely with Acceptance, Operations and Security teams for E2E testing and CPEs certifications.
2- Apple entitlement server (AES)
E2E Planning and design Apple use cases.
Working closely with solution architectures, developers, testers & product management to deliver Apple use cases and obtain apple certification.
3- Home Device Management (HDM):
Planning and design for GPON CPEs.
Certify GPON CPEs with Operations and acceptance teams.
Training
- Nokia HDM Admin & Diagnostics, and NBI
- Nokia Service Management Platform (SMP)
- Nokia Connected Devices Platform (CDP)
- IP/ITP - Engineering, Integration & Testing
- Alcatel-Lucent NFV, SDN and Cloud concepts
- Contract Implementation Process (CIP)
- Nokia WNG (New Integration, Upgrades & OAM)
- Nokia HDM (New Integration, upgrades & OAM)
- Microsoft Power BI
- Tableau
- Customer Experience Solutions portfolio
- VoLTE
- IMS Solution Troubleshooting Professional
- Overview of IMS
- CDMA Radio Technology
- LTE Solution Network Design Process
- Alcatel-Lucent Evolved Packet Core (EPC) EPC OA&M
- Alcatel-Lucent LTE Solution LE4.0 Overview
- 7750 SR/7450 ESS Product Overview eLearning
- 3G-1x Data Performance Analysis
- Packet Star Access (PSAX) Overview
- Mobility Manager Compact (MMC)
- 1xEV-DO Broadband Wireless
- CDMA2000 Architecture and Evolution
- 1xEV-DO Networks, and CCNA VOICE
- PRE-SALES FUNDAMENTALS - Transmission Telecom Basics
- 1350 OMS R 9.6 EML-SDH-PKT-WDM Administration
- 1360 COM (Centralized Operations Management) Overview
- Traffic Analysis, and UNIX: Shell Scripting Basics
- Time Division Synchronous Code Division Multiple Access (TD-SCDMA)
- Dragon wave Microwave links UNIX Administration, and 3G-1xEV-DO Networks
- Overview of CDMA2000 Networks
Projects
1- 5G FWA use cases:
· 5G FWA products E2E planning and design.
· Manage & certify 5G FWA devices from multiple vendors including testing and integration with Nokia HDM (ACS).
· Working closely with different stakeholders to provide solutions for 5G FWA products.
· Managing the team to deliver the solution with highest quality standard.
· Working closely with Acceptance, Operations and Security teams for E2E testing and CPEs certifications.
2- Apple entitlement server (AES)
E2E Planning and design Apple use cases.
Working closely with solution architectures, developers, testers & product management to deliver Apple use cases and obtain apple certification.
3- Home Device Management (HDM):
Planning and design for GPON CPEs.
Certify GPON CPEs with Operations and acceptance teams.
Training
- Nokia HDM Admin & Diagnostics, and NBI
- Nokia HDM Customization (5G, LTE, GPON) use cases.
- Nokia Service Management Platform (SMP)
- Nokia Connected Devices Platform (CDP)
- IP/ITP - Engineering, Integration & Testing
- Alcatel-Lucent NFV, SDN and Cloud concepts
- Contract Implementation Process (CIP)
- Nokia HDM (New Integration, upgrades & OAM)
- Microsoft Power BI
- Tableau
- Customer Experience Solutions portfolio
- IMS Solution Troubleshooting Professional
- Overview of IMS
- LTE Solution Network Design Process
- Alcatel-Lucent Evolved Packet Core (EPC) EPC OA&M
- CDMA2000 Architecture and Evolution
- PRE-SALES FUNDAMENTALS - Transmission Telecom Basics
- Traffic Analysis, and UNIX: Shell Scripting Basics
- Dragon wave Microwave links UNIX Administration, and 3G-1xEV-DO Networks.
Projects
1- 5G FWA use cases:
· 5G FWA products E2E planning and design.
· Manage & certify 5G FWA devices from multiple vendors including testing and integration with Nokia HDM (ACS).
· Working closely with different stakeholders to provide solutions for 5G FWA products.
· Managing the team to deliver the solution with highest quality standard.
· Working closely with Acceptance, Operations and Security teams for E2E testing and CPEs certifications.
2- Apple entitlement server (AES)
E2E Planning and design Apple use cases.
Working closely with solution architectures, developers, testers & product management to deliver Apple use cases and obtain apple certification.
3- Home Device Management (HDM):
Planning and design for GPON CPEs.
Certify GPON CPEs with Operations and acceptance teams.
Training
- Nokia HDM Admin & Diagnostics, and NBI
- Nokia HDM Customization (5G, LTE, GPON) use cases.
- Nokia Service Management Platform (SMP)
- Nokia Connected Devices Platform (CDP)
- IP/ITP - Engineering, Integration & Testing
- Alcatel-Lucent NFV, SDN and Cloud concepts
- Contract Implementation Process (CIP)
- Nokia HDM (New Integration, upgrades & OAM)
- Microsoft Power BI
- Tableau
- Customer Experience Solutions portfolio
- IMS Solution Troubleshooting Professional
- Overview of IMS
- LTE Solution Network Design Process
- Alcatel-Lucent Evolved Packet Core (EPC) EPC OA&M
- CDMA2000 Architecture and Evolution
- PRE-SALES FUNDAMENTALS - Transmission Telecom Basics
- Traffic Analysis, and UNIX: Shell Scripting Basics
- Dragon wave Microwave links UNIX Administration, and 3G-1xEV-DO Networks.
Similar Profiles
SHAIQ MUNIR MALIKSHAIQ MUNIR MALIK
Data Scientist II at MotiveData Scientist II at Motive
Talha YaseenTalha Yaseen
Artificial Intelligence Intern at MOTIVEArtificial Intelligence Intern at MOTIVE
Mariana E. Sierra FloresMariana E. Sierra Flores
Account Director for Mid Market at MotiveAccount Director for Mid Market at Motive