Summary
Overview
Work History
Education
Skills
Personal Information
Coursework
Certification
Timeline

Wezzie Mtonga

Dubai

Summary

Personable and proactive with passion for delivering exceptional guest experiences. Demonstrates solid understanding of customer service principles, coupled with strong communication and problem-solving skills. Committed to creating welcoming environment and ensuring high levels of guest satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Attractions and Guest Service Supervisor

Glitch Arabia
04.2023 - Current


  • Oversee the daily operations of rides attractions and guest service
  • Ensure guests have a memorable experience by exceeding service expectations.
  • Ensure excellent customer service by addressing inquiries, resolving complaints, and maintaining a welcoming environment.
  • Oversee ticket sales processes
  • Handle cash transactions, reconcile accounts, and prepare financial reports.
  • Handle escalated issues or emergencies with professionalism and efficiency.




Guest Service Team Leader

Dubai Parks And Resorts(Motiongate)
09.2018 - 10.2022
  • Ensuring exceptional guest services
  • Handled escalated guest concerns with professionalism and solutions
  • Oversee smooth running of guest service operational
  • Monitor guest satisfaction and gathered feedbacks for improvement
  • Maintain and enforce heathy and safety standards
  • cash in and out staff and prepare reports

Guest Service Representative

Dubai Parks and Resorts Motiongate
09.2016 - 09.2018
  • Welcoming guest warmly and professionally upon arrival.
  • Provide helpful,accurate information about the venue, services and policies
  • Handling call center.
  • Handling guest complaints and solving them accordingly or escalate them..
  • Assist guest with bookings
  • Sales transaction(cashiering)

Education

No Degree - Diploma in Tourism

Poly Management(PRCI), Blantyre, Malawi
03-2013

No Degree - Certificate in Business Management

Poly Management(ABE), Blantyre Malawi
06-2012

Skills

  • Team player
  • Leadership skills
  • Problem solving
  • Flexible
  • Good communication skills
  • Interpersonal skills
  • Customer Service
  • Staff training and development

Personal Information

  • Date of Birth: 04/23/90
  • Gender: Female
  • Nationality: Malawian
  • Marital Status: Single

Coursework

  • Personal In Charge, 2022
  • Basic Food Hygiene, 2022
  • Certified Nursing Assistant (CNA), Strong Point Institute, Dubai UAE, 2022
  • Diploma in Early Childhood, Cambridge Training College, 2019
  • Certificate in Business Administration, Polytechnic Management Centre MW, 2011

Certification

  • [Area of expertise] License - [Timeframe]
  • Certified [Job Title], [Company Name] - [Timeframe]

Timeline

Attractions and Guest Service Supervisor - Glitch Arabia
04.2023 - Current
Guest Service Team Leader - Dubai Parks And Resorts(Motiongate)
09.2018 - 10.2022
Guest Service Representative - Dubai Parks and Resorts Motiongate
09.2016 - 09.2018
Poly Management(PRCI) - No Degree, Diploma in Tourism
Poly Management(ABE) - No Degree, Certificate in Business Management

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Wezzie Mtonga