Wiam Eltom
Administrative Assistant, Sales Representative, Customer Service, Receptionist, Call Center.
DUBAI
Summary
Hardworking and passionate job seeker with strong organizational skills Ready to help team achieve company goals.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Personal Assistant
Rokun Alemtiaz
Dubai
06.2021 - 08.2023
- Managing diaries and organising meetings and appointments.
- Booking and arranging travel, transport and accommodation.
- Organising events and conferences.
- Typing and preparing reports, presentations and correspondence.
- Managing databases and filing systems.
Sales Representative
Amal Broker
Dubai
07.2018 - 02.2021
- Determine clients' needs.
- Negotiating all contracts with clients, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing
- Perform comparative market analysis to estimate properties'value.
- Preparenecessarypaperwork(contracts, leases, deeds, closing statements etc) Manage property auctions or exchanges Maintain and update listings of available properties
- Develop networks and cooperate with attorneys, mortgage lenders and contractors Promote sales through advertisements, open houses and listing services Remain knowledgeable about real estate markets and best practicesrite yourAccomplishment sales Rep in Gazzaz Saudia Arabia — Jeddah, Makkah Region
Recepionest (Evening Shift)
Davinci Clinic
Khartoum
04.2015 - 06.2018
- (evening shift) in Davinci clinic — Khartoum
- Greet and attend to patients inperson and over the phone.
- Professionally assist doctors, staff, visitors, and patients
- Maintain business inventory such as checking supplies, Answer all phone calls in a professional and courteous manner.
- Schedule appointments between doctors and patients Maintain confidentialityofalldoctor, staff, and patientinformation
- Complete accurate documentation of patientvisits.
Secretary/Receptionist
Sena internstional co
07.2014 - 05.2018
- Answering calls, taking messages and handling correspondence maintaining diaries and arranging appointments typing, preparing and collating reports filing organising and servicing meetings (producing agendas and taking minutes) implementing new procedures and administrative systems liaising with relevant organisations and clients meeting and greeting clients
- Coordinating mail‑ shots and similar publicity tasks logging or processing bills or expenses
Sales Representative
KIA MOTORS
Khartoum
01.2008 - 03.2010
- Knowledge of different automobiles, their features and characteristics, such as engine size, mileage, gas usability, and colors
- Market analysis of the competition by models and options
- Discuss in detail the budgets and pricing
- Ability to close deals with potential clients through budget and needs assessment, taking into consideration cars' inventory
- Expand customer base and strengthening the loyalty of existing customers through suggesting trade‑ ins
- Recommending promotions and sales campaigns to the management
- Coordinate with marketing team to grow customer base Assist in setting up the showroom for promotional display.
Customer Service Representative
TNT Courier Company
Khartoum
11.2003 - 12.2007
- Manage large amounts of incoming phone calls.
- Provide shipment quotes for customers and set up shipments as required by customers.
- Solve customer and carrier problems and help resolve issues.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
HR Assistant
KIA MOTORS
Khartoum
04.2010 - 06.2014
- .
- Maintains accurate and up-to-date human resource files, records, and documentation.
- Answers frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes.
- Maintains the confidentiality of human resource files and records.
- Provides clerical support to the HR department.
- assist with payroll functions including processing, answering employee questions, fixing processing errors, and distributing checks.
- Conducts or assists with new hire orientation.
- Assists with planning and execution of special events such as benefits enrollment, organization-wide meetings, employee recognition events, holiday parties, and retirement celebrations.
- Performs other duties as assigned.
Education
Bachelor Of Business Administration -
05.1999 - 05.2003
Skills
Customer service skills
Administrative support
Office management
Abilty to work under pressure
Problem solving
Leadership
Organizational skills
Communication skills
Active listening
Teamwork
Computer skills
Adaptability
Timeline
Personal Assistant - Rokun Alemtiaz
06.2021 - 08.2023
Sales Representative - Amal Broker
07.2018 - 02.2021
Recepionest (Evening Shift) - Davinci Clinic
04.2015 - 06.2018
Secretary/Receptionist - Sena internstional co
07.2014 - 05.2018
HR Assistant - KIA MOTORS
04.2010 - 06.2014
Sales Representative - KIA MOTORS
01.2008 - 03.2010
Customer Service Representative - TNT Courier Company
11.2003 - 12.2007
Ahfad University - Bachelor Of Business Administration,
05.1999 - 05.2003