Quality-focused engineering professional with a strong commitment to customer satisfaction and continuous improvement. Certified Internal Auditor with knowledge of AS9100 and IATF 16949 quality management systems. Skilled in data analysis, SOP development, and cross-functional communication to support compliance and quality performance.
Lead the end-to-end implementation of a digital Quality Management System (QMS) in collaboration with a software start-up and internal stakeholders
Deploy and manage QMS modules: document control, quality KPI tracking, calibration management, audit management, and customer satisfaction monitoring
Conducted thorough quality inspections to ensure compliance with industry standards.
Collaborated with cross-functional teams to identify and resolve quality-related issues effectively.
Monitor scrap rates, perform root cause analysis, and implement corrective and preventive actions (CAPA)
Apply problem-solving tools such as 5 Whys and Ishikawa to reduce recurring issues
Facilitated periodic audits, maintaining compliance with IATF 16949 and AS91000 requirements
Conducted internal audits in accordance with AS9100 aerospace quality standards and IATF 16949 standards
Investigated customer complaints to address areas of improvement and eliminate non-conformances.
APU and Customer Quality engineer
Valeo-Tunisia, Enfidha
Sousse
07.2023 - 08.2024
Conduct line audits, follow the LLC stability procedure and collaborate with the APU to identify actions to be implemented in case of standard deviation.
Update the APU's quality monitoring charts, including line issues, customer returns and sorting, and the cost of non-quality, tracking ongoing actions
Investigations into claims and deep-rooted causes of production and process issues (internal/customer/supplier) using OJT- QROC Ligne/APU, PDCA FTA, B D...
Represent the customer within Valeo on quality matters (communication/feedback)
Managing the quality team : EOL and quality wall inspectors
Quality engineer (Internship)
DRÄXLMAIER (UATS)
Sousse
02.2023 - 06.2023
Jaguar Land Rover armrest scrap rate improvement
Brainstorm with a multi-disciplinary group (maintenance, project, quality, methods) to determine all possible causes.
Use Ishikawa and 5WHYs tools to find potential root causes
Update FMECA following implementation of actions
Update the necessary documentation (monitoring plans, control ranges)
Education
Engineer's degree - Mechanical Engineering
National Engineering School of Tunis
Tunis
09.2020 - 08.2023
Preparatory cycle for engineering studies - Mathematics and physics