WILBROAD OFWONO
Abu Dhabi,uae
Summary
Accomplished Lifeguard with experience in pool and leisure centre operations. Delivers comprehensive swim instruction and pool supervision. Offers flexible hours to meet team goals. High-energy professional with proven record of focused attention and keen prioritisation skills. Reacts quickly to critical situations and follows protocols to manage high-pressure environments.
Overview
11
11
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work History
Security Officer
ADNH COMPASS
ABUDHABI, UAE
08.2020 - Current
- Observed central alarm systems for fire, intrusion and safety alarm activation, promptly responding to emergencies.
- Authorised entrance papers, granting building access and recording arrival times to maintain security.
- Reported suspicious activities and persons to law enforcement for appropriate incident management.
- Updated team and coordinated responsibilities using two-way radio system.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Wrote detailed reports on property damage, theft, presence of unauthorised persons and unusual incidences.
- Implemented loss prevention strategies and handled shoplifters for retail clients.
- Monitored, authorized and recorded entrance and departure of vehicles and visitors.
- Patrolled facilities to prevent crime and unruly behavior.
- Inspected fire escapes, extinguishers and emergency lighting systems.
- Signed in and issued passes to visitors and contractors.
- Covered evening and weekend shifts to meet company goals.
- Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
- Checked bags and identification with keen eye for detail.
- Delivered emergency procedures and liaised with police, firefighters and medical staff.
- Secured doors and gates across office buildings and grounds, maintaining optimal security standards.
Receptionist Assistant
ADNH COMPASS
abudhabi, UAE
04.2014 - 08.2020
- Monitored office supplies inventory, promptly reordering low stock items to prevent workflow disruptions.
- Maintained a warm and welcoming environment for employees and visitors by ensuring cleanliness of reception and lounge areas.
- Led employee training, receiving positive participant feedback.
- Operated company switchboard, answering and redirecting up to + calls per .
- Detected errors and discrepancies in documentation, preventing in losses.
- Trained new staff on telephone etiquette, boosting customer satisfaction score from .
- Reorganize filing system to reduce file location times.
- Enabled smooth running of operations, performing routine office support through and .
- Organized filing system, reducing file location times by minutes per employee.
- Successfully prevented account loss by rebuilding client trust after incident.
- Answered and helped resolve inquiries from clients, vendors and general public.
- Reduced waiting times through effective time and resource management.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Provided clerical support to company employees, including copying, faxing and file management.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Recorded and maintained office expenses to track spending.
Housekeeping Attendant
ADNH COMPASS
ABUDHABI, UAE
03.2012 - 04.2014
- Logged activities on assignment sheet to accurately monitor activities and inform workflow procedures.
- Minimized waste by % through strategically managing supplies.
- Performed duties with maximum discretion and confidentiality in order to ensure guest privacy.
- Achieved customer satisfaction rating of by anticipating guests' needs and planned accordingly to ensure smooth, tailored service.
- Appropriately handled and stored chemicals.
- Turned down rooms more quickly than company average, increasing capacity by .
- Proactively took initiative to personalize experience for guests through , an .Reporting maintenance issues to on basis.
- Correctly utilized PEP to comply with social distancing regulations at all times.
- Promptly attended to guest calls, requests and complaints following company policies and procedures.
- Reduced lost property on site by by improving lost and found procedures.
- Cleaned assigned guestrooms to exceptionally high standard.
- Vacuumed and dusted reception areas and walkways.
- Addressed guests' problems and fulfilled special requests.
- Delivered outstanding service to boost customer retention and referrals.
- Cleared and organized Back of House areas to minimize accident risks.
- Expertly operated cleaning equipment to fulfill time targets.
- Secured guest rooms after performing housekeeping services.
- Identified cleaning efficiencies to reduce average room preparation times.
Education
HEALTH AND SAFETY {HSE}
NEBOSH
UAECertificate in Hospitality - hospitality.
YMCA
Uganda 03.2011 - 11.2011
Uganda Certificate of Education -
PROGRESSIVE BRIGHT .S.S MUKONO
UGANDA. 02.2000 - 10.2014
Skills
- Road policing
- Conflict resolution techniques
- Emergency management
- Crisis intervention training
- Electronic surveillance
- Government security clearance
- Theft prevention training
- Background investigations
- Safety and security
- Emergency response
- File and records management
- Building management
- Risk analysis training
- Stationary surveillance
- MS Office proficiency
Languages
English
Fluent
Certification
- security certificate Training.
- basic H2S Training - emirates technical & safety Development center.
Timeline
Security Officer
ADNH COMPASS
08.2020 - Current
Receptionist Assistant
ADNH COMPASS
04.2014 - 08.2020
Housekeeping Attendant
ADNH COMPASS
03.2012 - 04.2014
Certificate in Hospitality - hospitality.
YMCA
03.2011 - 11.2011
Uganda Certificate of Education -
PROGRESSIVE BRIGHT .S.S MUKONO
02.2000 - 10.2014
HEALTH AND SAFETY {HSE}
NEBOSH
- security certificate Training.
- basic H2S Training - emirates technical & safety Development center.
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