Wilfred Dsouza
Ras al-Khaimah
Summary
Experience & effective leader adept in all aspects of successful restaurant management brining over 20 years of experience & expertise in managing staff and restaurant functions.
Equipped with a divers and promising skill set, conducive to creating positive team relationships resulting in optimal customer service.
Passionate about the food service industry,and eager to bring my years of experience and growth to another flourishing establishment.
Now looking for a new and challenging managerial position with will make best use of my existing skills and experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bar Supervisor
Rixos Bab Al Bahr
10.2023 - Current
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Completed bar opening and closing procedures.
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Checked ID cards and verified bar guests were of legal age.
Outlet Supervisor
Rixos Bab Al Bahr
10.2022 - 09.2023
- Organizing section based on time slot guest reservation
- resolving complaints promptly and professionally.
- Collaborated with the management team on promotional events to drive foot traffic and increase sales opportunities.
- Coordinated staff schedules to optimize coverage during peak periods.
- Provided exceptional customer service that resulted in repeat business from satisfied clients who became loyal patrons of the store.
Room Service Supervisor
Rixos Bab Al Bahr
12.2021 - 09.2022
- Assisted in menu development for room service offerings, taking into account guest preferences and dietary restrictions.
- Following up VIP room amenities before check in.
- Ensured timely delivery of all orders by closely monitoring progress from order placement through delivery completion.
- Maintained high standards of cleanliness, hygiene, and presentation in IRD
- Streamlined room service operations for increased efficiency by implementing new procedures and protocols.
- Implemented staff incentive programs that recognized exceptional performance, boosting employee morale and productivity.
Operations Manager
Wanderers Craft Brewery
10.2020 - 12.2021
- Analyzed financial data to track and achieve budget targets
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity
- Strategically scheduled and managed 17 staff members, maintaining high-performing business operations
- Increased department profitability by reducing operations costs
Supervisor
Market Street Group [LOCALE HOTEL]
08.2017 - 07.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Operations Manager
AREA78
05.2016 - 06.2017
- Motivated and led team members to consistently exceed outlet sales targets
- Guaranteed delivery of first-class customer service, coaching team members to produce positive outcomes
- Managed team of 23 employees, providing ongoing training and guidance to maximise potential
- Equipped teams with high-quality working environment, supplies and equipment
- Maintained advanced product knowledge, sharing expertise with team members for improved customer service
- Collaborated with management on recruitment, financial and training issues
Operations Manager
NEWS CAFE
04.2015 - 05.2016
- Developed, recommended and implemented strategies to improve employee work quality and speed
- Analyses financial data to track and achieve budget targets
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity
- Supervised creation of promotion
Head Bartender
Mirai Lounge [New Wave Japanese]
04.2012 - 06.2015
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Closed out cash register and prepared cashier report at close of business.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
Bartender
Royal Orchid Central
05.2008 - 07.2012
- Preparing innovative cocktails
- Performed bar closing duties, thoroughly cleaning, sanitizing and replenishing stock
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders
Bar Captain
Crown Plaza Hotel [IHG]
08.2008 - 04.2012
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes
- Followed safe serving requirements, monitoring guest behavior and discontinuing service to inebriated customers
- Maintained bar stocks, replenishing daily as necessary preparing and setting cutlery and refilling condiments
- Performed bar closing duties, thoroughly cleaning, sanitizing and replenishing stock
- Refused drinks service to guests without appropriate proof of age
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits
Education
High School Diploma -
Presidency Collage
HAL05-1998
No Degree - Secondary Education
MARIA NIKETAN HIGH SCHOOL
Bengaluru03-1997
Skills
- Team direction
- Food handling
- Policy implementation
- Promotional events
- Supply management
- Performance improvements
- Health and safety compliance
- Schedule management
Languages
English
Bilingual or Proficient (C2)
Tamil
Kannada
Hobbies and Interests
- Music
- Movies
- Cooking
Personal Information
- Date of Birth: 07/11/80
- Nationality: India/Mangalore
- Driving License: Indian/Holder
- Marital Status: Married
- Visa Status: Employment/Visa
Certification
Best employee of the month at crown plaza hotel
Best Employee of the month at Royal orchid central hotel
Bartending Mixology
Cross training
Train The Trainer
Hobbies
Music
Traveling
Sports
Movies
Additional Information
TECHICAL SKILLS
Micros opera, Cashier,MS Office-Word , Power point , Excel
References
Mr.Kuriala Koshy,
Food & beverage director [ Rixos Bab Al Bahr]
P:+971564095927
E: kuriala.koshy@rixos.com
Mr.Mehmat Demirbag
Asst. Food & beverage Manager [Rixos Bab Al Bahr]
P: +971564103324
mehmet.demirbag@rixos.com
Timeline
Bar Supervisor
Rixos Bab Al Bahr
10.2023 - Current
Outlet Supervisor
Rixos Bab Al Bahr
10.2022 - 09.2023
Room Service Supervisor
Rixos Bab Al Bahr
12.2021 - 09.2022
Operations Manager
Wanderers Craft Brewery
10.2020 - 12.2021
Supervisor
Market Street Group [LOCALE HOTEL]
08.2017 - 07.2020
Operations Manager
AREA78
05.2016 - 06.2017
Operations Manager
NEWS CAFE
04.2015 - 05.2016
Head Bartender
Mirai Lounge [New Wave Japanese]
04.2012 - 06.2015
Bar Captain
Crown Plaza Hotel [IHG]
08.2008 - 04.2012
Bartender
Royal Orchid Central
05.2008 - 07.2012
Best employee of the month at crown plaza hotel
Best Employee of the month at Royal orchid central hotel
Bartending Mixology
Cross training
Train The Trainer
High School Diploma -
Presidency Collage
No Degree - Secondary Education
MARIA NIKETAN HIGH SCHOOL
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