WILFRED EBUA AKWA
SHARJAH
Summary
Well-versed in weighbridge operations with focus on maintaining accurate weight records and compliance with industry regulations. Can ensure seamless weighbridge operations and contribute to company's productivity through keen observation and adherence to safety procedures. With adeptness in using weighbridge software and systems, can provide accurate data for logistics and inventory management.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Weighbridge Operator and Security
PGI GROUP
Sharjah
02.2023 - Current
- Utilised industry-specific software proficiently to manage weighing accurately.
- Verified vehicle weights meticulously; upheld legal weight limits consistently.
- Consistently adhered to company policies and procedures, supporting compliance efforts.
- Processed transactions swiftly, ensuring quick turnaround times for drivers.
- Liaised effectively with other departments to resolve any discrepancies or issues.
- Managed traffic flow at the weighbridge efficiently to minimise disruptions.
- Assisted in administrative duties to support team efficiency.
- Collaborated closely with colleagues to maintain smooth operations during busy periods.
- Improved weighbridge efficiency by consistently maintaining accurate records.
- Handled unexpected incidents calmly; maintained workflow despite interruptions.
- Trained new staff members effectively, ensuring competent operation of the weighbridge.
- Executed day-to-day operations efficiently whilst under pressure.
- Provided excellent customer service resulting in positive client feedback.
- Performed routine maintenance on weighbridge, reducing unexpected breakdowns.
- Handled customer queries promptly for improved customer satisfaction.
- Helped coordinate incoming deliveries, sorting and distributing stock based on immediate requirements.
- Compiled counts and prepared documentation for incoming and outgoing stock.
Insurance consultant
Oman Insurance Company
Abu Dhabi, UAE
01.2021 - 02.2023
- Facilitated training sessions for junior consultants enhancing their product knowledge and service delivery capabilities.
- Built strong relationships with clients by consistently delivering exceptional service.
- Educated clients about policy details and answer queries accurately to enhance their decision-making process.
- Communicated regularly with underwriters about policy adjustments or renewals; ensured seamless service delivery.
- Resolved claims disputes efficiently, improving overall customer experience.
- Submitted detailed reports on time to management highlighting performance metrics and areas for improvement.
- Assisted customers in understanding complex insurance policies for increased satisfaction.
Insurance coordinator
FUSION ASSURANCE
YAOUNDE, CAMEROON
03.2017 - 06.2020
- Maintained comprehensive records of all insurance policies, facilitated easy retrieval.
- Reviewed claim forms, ensured accuracy for smooth processing.
- Updated existing policies, improved client coverage as needed.
- Provided detailed reports on claim trends to management team.
- Promoted cross-selling opportunities whilst maintaining high service standards.
- Streamlined claim process to ensure customer satisfaction.
- Ensured compliance with regulatory requirements in all insurance matters.
- Communicated effectively with insurance companies on behalf of clients.
- Coordinated insurance claims for speedy resolution.
Unit manager
Samaritan Insurance Company
YAOUNDE, CAMEROON
04.2015 - 01.2017
- Coordinated unit meetings, ensured clear communication amongst all members.
- Regularly reported progress updates to senior management, kept them informed of any major developments.
- Oversaw budget management to prevent overspending.
- Trained new employees on standard operating procedures, reduced learning curve period significantly.
- Resolved conflicts swiftly within the team, maintained harmonious work environment.
- Implemented new systems and procedures to enhance operational efficiency.
- Fostered a positive work environment, improved employee morale and job satisfaction.
- Facilitated staff development programs, increased skill set across the unit.
- Mitigated risk factors by implementing proper control measures.
Insurance agent
Samaritan Insurance Company
YAOUNDE, CAMEROON
11.2013 - 04.2015
- Promoted new insurance products to expand customer base.
- Managed policy renewals to ensure continuous coverage.
- Evaluated potential risks for appropriate policy recommendation.
- Conducted regular training sessions to stay abreast of latest market trends.
- Met regularly with potential customers, resulting in addition of new accounts.
- Built long-term relationships with clients, securing loyalty and repeat business.
- Conducted diligent follow-ups, ensuring client satisfaction post-sale.
- Educated customers on policy details, empowering informed decision-making.
- Good in Auto Mobile Insurance. Always reached my targets to have a good portfolio.
Education
Bachelor of Laws - LLB - COMMON LAW
UNIVERSITY OF YAOUNDE 2 SOA
CAMEROON 10.2010 - 10.2013
Diploma - International Diploma In Logistics and Transport
WINGS WAY INSTITUTE UAE
Dubai 02.2024 - 02.2025
Skills
- Transport regulations knowledge
- Unloading process supervision
- Vehicle inspection capabilities
- Effective coordination
- Organisational awareness
- Dealing with pressure
- Influence negotiation
- Load verification
- Scale calibration techniques
- Lorry control procedures
- Swift decision-making
- Proficient in English
- Cargo handling familiarity
- Use of weighbridge software
- Material identification
- Use of industrial scales
- Computerized system knowledge
- Reliable work ethic
- Weighbridge operation
- Environmental regulation adherence
- Waste management knowledge
- Understanding of tare weight
- Scale maintenance
- Accurate data recording
Languages
English and French
Fluent
Affiliations
- Physical Sport, Football And Basketball
- Love Reading Magazine
- Interested In Social Media Platforms Articles
Timeline
Diploma - International Diploma In Logistics and Transport
WINGS WAY INSTITUTE UAE
02.2024 - 02.2025
Weighbridge Operator and Security
PGI GROUP
02.2023 - Current
Insurance consultant
Oman Insurance Company
01.2021 - 02.2023
Insurance coordinator
FUSION ASSURANCE
03.2017 - 06.2020
Unit manager
Samaritan Insurance Company
04.2015 - 01.2017
Insurance agent
Samaritan Insurance Company
11.2013 - 04.2015
Bachelor of Laws - LLB - COMMON LAW
UNIVERSITY OF YAOUNDE 2 SOA
10.2010 - 10.2013
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