Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic
WILHERMINA AFUA OPAREBEA GOH

WILHERMINA AFUA OPAREBEA GOH

ABU DHABI

Summary

Motivated and detail-oriented operations and customer service professional with proven experience in administrative support, frontline guest services, and safety operations. Strong communication skills with a talent for building positive relationships and ensuring smooth day-to-day functioning. Reliable, proactive, and committed to delivering high quality service.

Overview

4
4
years of professional experience
2028
2028
years of post-secondary education
1
1
Certification

Work history

Rides and attractions host

Miral
Abu Dhabi
04.2023 - 06.2025
  • Helped visitors load onto rides, secure safety connectors and leave rides at end of turns.
  • Supervised children to monitor compliance with ride rules.
  • Advised customers on expected ride wait times and managed orderly queues.
  • Boarded customers quickly to reduce queue durations.
  • Responded to urgent situations by pressing emergency stop button.
  • Identified and promptly reported security threats to appropriate personnel.
  • Announced ride rules using public address systems to maintain good customer safety.
  • Directed guests to correct seating locations and answered questions about facility amenities.
  • Maintained visitor and personnel compliance with rules and safety procedures, minimizing liability and injury risks.
  • Performed routine tests with strict attention to detail for best-possible ride safety.
  • Informed guests and staff ride operations to maintain safety protocols.
  • Checked customers met height and weight limitations to reduce risk.
  • Greeted customers with enthusiasm for positive ride experiences.
  • Helped customers to mount and exit rides safely.

Smaland Children's Play Area

IKEA
Abu Dhabi, UAE
09.2022 - 03.2023
  • Ensuring that highest standards and quality of customer service is delivered to the customer in the Information/Reception area.
  • Attending to all major customer complaints and suggestions as well as to ensure customer's expectations from the visit to IKEA is met or exceeded.
  • Organizing and ensuring the safety, cleanliness, friendly courteous operation of the children's playroom and ball-room areas.
  • Overseeing the relationship with customers handled properly.
  • Resolving customer complaints quickly and efficiently.
  • Keeping customers updated on the latest products in order to increase sales.
  • Meeting with Supervisors and managers in the organization to plan strategically.
  • Engaged children in stimulating learning-based activities and games.
  • Set up equipment and materials ahead of recreational activities.
  • Observed children at play to monitor behaviour and social interactions, intervening in serious conflicts.
  • Created and maintained welcoming, safe and tidy space to promote children's development.
  • Established high level service expectations and implemented behavioural policy and management techniques with expertise.

Customer Experience Associate

IKEA
Abu Dhabi
07.2021 - 03.2023
  • Ensure that all the relevant instruments for the smooth operation of the store are available.
  • Greeting and welcoming Guests with a smile and giving them directions to find what they need in the store.
  • Ensure that the Guests are aware of the promotions that we have running in the store.

Education

DIPLOMA - SOFTWARE ENGINEERING

IPMC IT TRAINING INSTITUTE
ACCRA, GHANA
05.2019 - 04.2020

WASSCE CERTIFICATE -

PRESBYTERIAN SENIOR HIGH SCHOOL
EASTERN REGION, GHANA
10.2013 - 05.2016

Diploma in Human Resources (HR - Human Resource Management

Alison Online Learning

Skills

  • First Aid Certified
  • Invoice processing
  • Strategic Planning
  • Project scheduling
  • Bookkeeping
  • Operational support
  • Customer Service
  • Communication
  • Vendor Management
  • Microsoft Office Suite(Excel, Word, Outlook)
  • Microsoft Teams

Certification

OPERATIONS COORDINATOR

Timeline

Rides and attractions host

Miral
04.2023 - 06.2025

Smaland Children's Play Area

IKEA
09.2022 - 03.2023

Customer Experience Associate

IKEA
07.2021 - 03.2023

DIPLOMA - SOFTWARE ENGINEERING

IPMC IT TRAINING INSTITUTE
05.2019 - 04.2020

WASSCE CERTIFICATE -

PRESBYTERIAN SENIOR HIGH SCHOOL
10.2013 - 05.2016

Diploma in Human Resources (HR - Human Resource Management

Alison Online Learning

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WILHERMINA AFUA OPAREBEA GOH