William Junior Zambezi
Dubai
Summary
Resourceful employee with outstanding knowledge to develop and maintain Healthy customer service. Team player committed to improving customer satisfaction. Skilled at company policy implementation. Listens to Customers to understand needs and optimize service delivery.
Overview
3
3
years of professional experience
Work History
Team Member- Service Delivery
Al Baik Food Systems
09.2024 - Current
- Stayed in-line with health and safety standards by deep cleaning tables, chairs and menus after customer use.
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
- Maintained up-to-date knowledge of industry trends, allowing for the implementation of innovative strategies in service delivery.
- Coordinated cross-functional teams to ensure seamless integration of services and optimal customer satisfaction.
- Incorporated best practices in service delivery management into daily routines, resulting in better decisionmaking.
- Achieved client satisfaction through effective communication, collaboration, and problem-solving skills.
- Managed resources efficiently to meet project requirements while minimizing costs and maximizing productivity.
- Promoted a positive work environment by fostering teamwork, collaboration, and continuous learning among team members.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Customer Service Representative
Al Raha International Integrated Facilities
01.2024 - 06.2024
- Addressed customer service enquiries quickly and accurately.
- Helped in the Launch of the new System Software
- Handled customer service over telephone, Email and Social Media
- Used Softwares like AutoDesk to address customer complaints
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
- Processed and issued product orders and service upgrades for customers.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
Customer Service Representative
Jameson Hotel
01.2020 - 11.2022
- Maximised customer satisfaction by resolving service issues promptly.
- Built rapport with customers through courteous and professional communications.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Assisted customers with product-related questions, feedback and complaints.
- Addressed customer service enquires quickly and accurately.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
Education
Higher National Diploma - Hospitality Management
Herentals Group Of Colleges
2022
Skills
- Schedule management
- Emergency situations management
- Customer Service
- Public interaction
- Company culture and values
- Training and Development
- Cleanliness
- Interpersonal communications
- Safety procedures
- Positive attitude
Quote
Victory Loves Preparation
William J Zambezi
Timeline
Team Member- Service Delivery
Al Baik Food Systems
09.2024 - Current
Customer Service Representative
Al Raha International Integrated Facilities
01.2024 - 06.2024
Customer Service Representative
Jameson Hotel
01.2020 - 11.2022
Higher National Diploma - Hospitality Management
Herentals Group Of Colleges
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