Wilma Dee

• Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
• Boosted sales revenue through aggressive and targeted marketing strategies.
• Increased customer engagement by delivering high-quality product demonstrations.
• Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.
• Managed key client accounts meticulously, ensuring consistent delivery of service excellence leading to nurturing long-term partnerships.
• Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
• Streamlined sales process to enhance operational efficiency and productivity.
• Developed customer loyalty with excellent customer service, leading to repeat business.
• Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
• Conducted comprehensive market research for identification of emerging trends in consumer behaviour, contributing towards strategic planning process accordingly.
• Identified new business opportunities that enhanced growth potential of the company.
• Fostered a positive team environment, resulting in increased morale and performance amongst staff members.

• Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
• Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
• Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
• Managed office supplies inventory, ensuring readiness for all projects at any given time.
• Answered inbound phone calls, resulting in excellent customer service provided to clients.
• Organised important company meetings, leading to improved communication across departments.
• Processed expense reports, resulting in accurate financial records maintained consistently.
• Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
• Increased efficiency of document retrieval with a well-organised filing system.
• Facilitated internal communications with clear and concise memos and bulletins.
• Improved record keeping system with attention to detail and thoroughness.
• Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
• Enhanced team productivity for better project completion rates through effective schedule management.
• Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
• Coordinated travel arrangements for executives, contributing towards seamless business trips without disruption.
• Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
• Streamlined office operations by implementing efficient administrative procedures.

• Coordinated with sales team to ensure alignment of marketing strategies and goals.
• Facilitated cross-functional collaborations between departments leading to better project coordination.
• Organised product launches, successfully generating public interest.
• Implemented efficient CRM systems to streamline customer interactions and communications.
• Maintained excellent customer relastionships
• Identified new customer segments and target audiences to expand reach.
• Conducted market research and analysis to identify emerging opportunities and maintain competitive market edge.
• Reviewed and incorporated performance data and client feedback to inform continuous improvement initiatives.
• Supervised team and provided ongoing feedback and annual performance reviews to reconcile areas of underperformance.

Administrative Assistant

Deira Homes - 2016-2019

• Expedited document filing system with a new, organised method.
• Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
• Updated company databases by inputting new employee contact information and employment details.
• Organised client meetings, prepared agendas and took detailed minutes.
• Submitted timely reports which provided critical updates on various projects.
• Ensured efficient travel arrangements for staff including booking flights and accommodations.
• Improved customer satisfaction through prompt response to email and phone queries.
• Supported accurate record-keeping with proficient data entry skills.
• Interacted professionally with clients providing excellent service at all times.

Sales executive -2015-2012

• Assisted in the preparation of regularly scheduled reports for upper management review.
• Boosted customer retention by implementing effective email marketing tactics.
• Conducted competitor analysis for maintaining a competitive edge in the marketplace.
• Developed strategy for social media marketing with cohesive messaging across multiple platforms.
• Developed comprehensive marketing strategies to enhance brand visibility.