Wilson Amankwah Biney

Improved customer satisfaction by addressing and resolving complaints swiftly.

• Managed difficult situations for positive outcomes.
• Enhanced brand reputation with excellent telephone etiquette.
• Delivered exceptional service to increase customer loyalty.
• Achieved effective communication with clear and concise language.
• Implemented cost-saving measures, improved bottom line of the company.
• Maintained high levels of accuracy whilst managing multiple tasks simultaneously.
• Defined problem to identify, prioritise and select alternatives.
• Provided support for customers with complex needs or queries.
• Kept up-to-date with changing rail regulations, ensuring compliance at all times.

• Improved customer satisfaction by promptly addressing and resolving complaints.
• Handled customer queries via telephone and email, ensuring clear communication.
• Directed customers to appropriate departments for specialised assistance, fostering seamless service delivery.
• Built enduring relationships with clients through excellent service provision over time.
• Trained new staff on customer service protocols to maintain high standards of service across the board.
• Provided information for product inquiries, leading to increased sales.
• Assisted customers in navigating company website, improving online experience.
• Offered assistance to team members during peak hours, promoting efficiency.
• Maintained clean and organised work station for optimal productivity.
• Managed appointments with clients for better time management.