Wilson Amon
Customer Service Representative
Dubai
Summary
Dynamic customer service professional with a proven track record, looking for a fast-paced environment where I can utilize my skills and experience to drive tangible results.
Overview
2
2
Languages
Work History
Customer Service Representative
Raddison Blue Hotel
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Guest Relations Officer
Landmark Hotel
- Trained new staff members on company policies, procedures, and customer service standards.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
Waiter
Raddison Blue Hotel
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
Environmental Health -
University of Juba
South Sudan Skills
Active
Timeline
Customer Service Representative
Raddison Blue Hotel
Guest Relations Officer
Landmark Hotel
Waiter
Raddison Blue Hotel
Environmental Health -
University of Juba
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