Wilson Karakire
Barista
Abu Dhabi
Summary
KARAKIRE WILSON Experienced, friendly, and fast working HEAD BARISTA with 7+ years of experience working at busy chain 5star Hotels & coffee shop operations. Skilled in excellent staff management, inventory management, team management, and customer service delivery with a dedication to great coffee
Overview
9
9
years of professional experience
7
7
years of post-secondary education
6
6
Certifications
2
2
English and French
Work History
HEAD
BARISTA, Esproses Café
06.2019 - Current
- Boutique
- Prioritized beverage requests while managing interruptions
- Up sold high-profit items such as appetizers and mixed beverages to enhance sales numbers
- Kept updated knowledge of the menu, and promotions and recommended specific drinks to customer with allergies
- Greeted and maintained relationships with regular customers
- Enhanced operation efficiency and productivity by managing budgets, accounts and orders
- Stayed current with market trends to determine optimal pricing of goods and services hence capitalizing on many opportunities
Barista
Dubai Museum Coffee Shop
Dubai
11.2018 - 06.2019
HEAD BARISTA
Dubai Museum Coffee Shop
11.2018 - 06.2019
- Helped Customers complete purchases and educated them on how to join loyalty programs
- Mentored new members on POS system operations
- Set and oversaw weekly special menu plans
- Resolved challenging customer complaints to full satisfaction
- Maintained supply levels in the counter and customer areas to meet typical demands
Bartender/Barista
JW Marriott Hotel
Kigali , Central
09.2016 - 10.2018
- Conducted successful cash audits at end of each shift
- Trained staff with positive reinforcement and encouraging coaching and mentoring
- Set and achieved professional goals for personal development
- Worked closely with the owner and managers to solve problems and handle customer concerns
- Evaluated suppliers by assessing quality, timeliness, and delivery compliance to maintain tight cost control to maximize business operation efficiency +971521372991
BARISTA/BARTENDER
Serena Hotel
06.2014 - 05.2016
- Prepared and served over 20+ specialty coffee drinks
- Maintained and operated espresso machines, blenders, and coffee brewing pots plus other equipment used in the bar
- Advised customers on different coffee origins, flavors and food pairing
- Increased sales of seasonal beverages by 40% with special displays and promotions
- Developed and delivered skillful latte art to engage customers
- Developed and delivered skillful latte art to engage customers
- Trained, adjusted, and supervised Baristas to maintain and uphold company policies and optimize staff patterns
Education
Diploma - Electricity
Solidarity Academy
Rwanda 01.2003 - 11.2006
Grades - Information And Technology
Saint Lawrence University
Uganda 06.2010 - 07.2012
Skills
Computer proficiencyCustomer ServiceFood & Beverage pairingInnovative & creativeCocktails & Mocktails
Till counting
Opening and closing procedures
Stock management
Cash Handling
Product knowledge
Store merchandise stocking
Cash drawer management
Payment collection
Basic math skills
Liquor law compliance
Order taking
Purchase assistance
Cash register operation
Inventory management
Customer assistance
Product restocking
Refunds and exchanges
Cash register systems
Certification
SCA Certificate
Timeline
HEAD
BARISTA, Esproses Café
06.2019 - Current
Barista
Dubai Museum Coffee Shop
11.2018 - 06.2019
HEAD BARISTA
Dubai Museum Coffee Shop
11.2018 - 06.2019
Bartender/Barista
JW Marriott Hotel
09.2016 - 10.2018
BARISTA/BARTENDER
Serena Hotel
06.2014 - 05.2016
Grades - Information And Technology
Saint Lawrence University
06.2010 - 07.2012
Diploma - Electricity
Solidarity Academy
01.2003 - 11.2006