WIN HTUT OO
Abu Dhabi
Summary
To work towards achieving the greater success in my career through hard working, consistency and the ability to work with others to achieve organizational goals, and to effectively demonstrate my interpersonal communication skills in a professional environment with opportunity for growth and advancement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bar Supervisor / AAM - Hidden Bar
ROSEWOOD HOTEL
Abu Dhabi
10.2021 - Current
- Currently managing Hidden Bar and oversee another two bars in the hotel for beverages program
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Strictly adhere to local liquor laws
- Conducted daily pre-shift and weekly departmental meetings to maximize organizational efficiency.
- Mentored junior staff, offering encouragement and support to build confident team members.
- Effectively and efficiently dealt with customer complaints, providing solutions and managing resolution.
Head Bartender / Captain - Hidden Bar
ROSEWOOD HOTEL
Abu Dhabi
10.2019 - 09.2021
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Traine new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
Cocktail Bartender - Dragon’s Tooth
ROSEWOOD HOTEL
Abu Dhabi
02.2018 - 09.2019
- Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
- Developed new cocktail recipes to suit wide range of customers' needs.
- Observed customers for intoxication in adherence with Responsible Service of Alcohol policies.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Maintained impeccably clean, attractive and well-stocked bar area.
Waiter - Dai Pai Dong Restaurant
ROSEWOOD HOTEL
Abu Dhabi
05.2017 - 01.2018
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Maintained safe hygiene and food handling standards for full compliance.
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
Waiter
JA JEBEL ALI GOLF RESORTS & SPA
Dubai
11.2015 - 04.2017
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
Bartender - Pre opening
The Blind Tiger
Yangon , Myanmar
08.2014 - 09.2015
- Preparing and serving alcoholic or non-alcoholic beverages for bar and patrons
- Interacting with customers, taking orders and serving snacks and drinks
- Assessing bar customers’ needs and preferences and making recommendations
- Verifying identification and age requirements of customers
- Processing payment from customers
- Cleaning glasses and bar utensils
- Assisted with inventorying beverage stock and bar supplies.
- Complete requisitions to maintain required stock par levels.
Education
Bachelor of Arts - English
Yadanabone University
Mandalay 2012
ACCOMPLISHMENTS
Skills
- Creativity
- Menu development
- Communication
- Self-management
- Micro management
- Signature cocktail invention
- Beverages costing
- Drink preparation
- Friendly customer service
- Staff Scheduling
Certification
• Certificate of Food & Beverage, Yangon, Myanmar.
• Basic Course of Computer, Microsoft Office (Word, Excel, Power Point).
• WEST level 1
Timeline
Bar Supervisor / AAM - Hidden Bar
ROSEWOOD HOTEL
10.2021 - Current
Head Bartender / Captain - Hidden Bar
ROSEWOOD HOTEL
10.2019 - 09.2021
Cocktail Bartender - Dragon’s Tooth
ROSEWOOD HOTEL
02.2018 - 09.2019
Waiter - Dai Pai Dong Restaurant
ROSEWOOD HOTEL
05.2017 - 01.2018
Waiter
JA JEBEL ALI GOLF RESORTS & SPA
11.2015 - 04.2017
Bartender - Pre opening
The Blind Tiger
08.2014 - 09.2015
Bachelor of Arts - English
Yadanabone University
ACCOMPLISHMENTS
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