Winnie Kitur
Sales Executive
Dubai
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Retail Sales Associate
AL-Futtaim Group
Dubai
05.2021 - 04.2022
- Serves customers by helping them select products.
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Greets and receives customers in a welcoming manner.
- Responds to customers’ questions.
- Directs customers by escorting them to racks and counters.
- Provides outstanding customer service.
- Documents sales by creating or updating customer profile records.
- Manages financial transactions.
- Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
- Alerts management of potential security issues.
- Assists with inventory, including receiving and stocking merchandise.
- Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
Supervisor
Society Restaurant Jumeirah 1
Dubai
09.2019 - 11.2020
- Assist in the hiring and training of new employees as well as the continuous training of existing staff
- Oversee both front and back of house operations, including wait staff, kitchen crew, and bussing staff
- Maintain high-quality food standards
- Oversee our kitchen staff’s compliance with all health code and sanitation requirements
- Provide exceptional customer service and lead staff to do the same
- Respond to customer complaints quickly and resolve them effectively
- Develop strategies for improving our customers’ dining experience
- Work with staff to project future needs for kitchen supplies, goods, and cleaning products.
- Maintain inventory of all needed supplies
- Identify methods our restaurant can use to cut waste, decrease costs, and improve profits
- Manage the work schedules of our restaurant’s staff
Receptionist/Customer Service Representative
Grand Excelsior Hotel Bur Dubai
Dubai
01.2017 - 05.2019
- Greet clients and visitors with a positive, helpful attitude.
- Assisting clients in finding their way around the office.
- Announcing clients as necessary.
- Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.
- Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans.
- Preparing meeting and training rooms.
- Answering phones in a professional manner, and routing calls as necessary.
- Assisting colleagues with administrative tasks.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Education
High School Diploma -
Eastmore Girls High School
Kenya 01.2004 - 12.2007
Diploma - Sales And Marketing
Zetech University
Kenya 01.2009 - 12.2011
Skills
Cash Handling
Teamwork and Collaboration
Organization and Time Management
Multitasking Abilities
Problem-Solving
Product and service sales
Hobbies
Reading motivational Books
Watching movies
Swimming
Timeline
Retail Sales Associate
AL-Futtaim Group
05.2021 - 04.2022
Supervisor
Society Restaurant Jumeirah 1
09.2019 - 11.2020
Receptionist/Customer Service Representative
Grand Excelsior Hotel Bur Dubai
01.2017 - 05.2019
Diploma - Sales And Marketing
Zetech University
01.2009 - 12.2011
High School Diploma -
Eastmore Girls High School
01.2004 - 12.2007