Winnie Mitti
Dubai
Summary
Highly-qualified business administration professional driven to oversee operations with results-oriented mindset. Versed in best practices and strategies for streamlining workflows.
Overview
17
17
years of professional experience
Work History
Swahili Interpreter
Teleperformance
Dubai
01.2024 - Current
- Assisted in the interpretation of medical documents, including patient records and discharge summaries.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Facilitated communication between non-English speaking patients and healthcare providers.
- Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics.
- Translated spoken words simultaneously orally or using hand signs, maintaining message content and style.
ADMINISTRATION OFFICER
Black Sand Project Management
Dubai
11.2022 - 08.2023
- Reception Management : Visitors mangement, maintenance of office list, meeting room management, office communications and phone call management
- Courier Management : Coordinates different vendors & arrange pick up of documents, packages and distribution of inbound couriers
- Payment and expenses management: expense claims verification and approvals of payments in SAP for suppliers
- Office stationery & pantry vendor stock management and supply: Vendor search/ comparison/ registration/ supply and stock management of stationery and pantry
- Office Maintenance : Keeping the office maintained through the support team.
EXPO 2020 SITE AGENT -CUSTOMER SERVICE
Dubai
11.2021 - 03.2022
- Achieved maximum performance across safety, strict implementation of Expo policies
- Greeting, directing customers around Expo
- Scanning entry tickets and bio-metrics of holders to reduce tickets recycling
- Crowd control especially with heavy footfall, managing over 100 people daily
- Ensuring urgent issues were resolved promptly as well as escalated accordingly.
FRONT OFFICE AND ADMINISTRATION
Emitac Healthcare Solutions
Dubai
02.2018 - 03.2020
- First point of contact for all visitors
- Welcome and direct visitors to meeting venues
- Answering all incoming calls and handle inquiries where appropriate
- Screen and direct calls or relay messages and managed over 40 calls per day
- Providing administrative support for all departments to ensure efficiency and effectiveness
- Business travel booking, raising Purchase Orders and creating GRN for payments to suppliers and established digital filing
- Receiving and dispatching shipments
- Maintaining meeting room bookings
- Facilities maintenance -Supervising office cleaning, plants maintenance, flowers & pantry maintenance
- Assisting HR team with PRO expenditure tracker to avoid double payment
- Assisted with clerical duties such as booking meetings and following-up on availability of attendees to help facilitate efficient workflow
- Strengthened traceability, developing organization systems for contracts, records, reports and agendas
- Answered inquiries concerning standardized policies, procedures and regulations.
FRONT OFFICE AND ADMINISTRATION
Unilever Gulf FZE
Dubai
01.2015 - 10.2016
- First point of contact for all visitors, welcome and direct visitors to meeting venues
- Managed over 50 calls per day and , handled all inquiries
- Screen and direct calls or relay messages
- Applying for JAFZA Gate Passes visitors and staff established effectiveness in reference to approval time
- Providing administrative support for all departments to ensure efficiency and effectiveness
- Assist in planning and preparation of meetings, conferences and events, including virtual conferences with working together with IT team
- Arranging hotel accommodation for company guests raising PO's through to airport transfer
- Receiving and dispatching shipments maintaining meeting room bookings
- Preparing supply requisition forms and monitor stationery and office supplies stock
- Filter emails, highlight urgent correspondence and print attachments, faxes and post, producing documents, briefing papers, reports and presentations
- Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
PRODUCT SALES
TechnoHub
Dubai
05.2011 - 12.2014
- Liaising with clients, suppliers to ensure offers/inquiries are answered to as per required specifications
- Preparing quotations in response to inquiries received
- Cultivated and established relationships with realtors, prospects and buyers to drive profit opportunities
- Initiated and elevated new business opportunities by implementing effective networking strategies
- Saved costs by effectively negotiating vendor prices, terms of sales and service agreements and thus increased sales by 5%.
STORE IN CHARGE AND MANAGER
Apparel Group
Dubai
06.2007 - 06.2010
- Preparing supply requisition forms and monitor stationery and office supplies stock Conduct audit checks, ensure all furniture and office facilities are well maintained
- Preparing and disseminated weekly sales
- Monitored sales performance in team of 5 through daily updates to achieve required sales targets
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Education
PG DIPLOMA - PROCUREMENT AND CONTRACTS MANAGEMENT
Westford School of Business
01.2014
DIPLOMA - SALES & MARKETING MANAGEMENT
Universal Group of Colleges
01.2005
HIGH SCHOOL DIPLOMA -
ST. Mary's Girls High School
01.2000
Skills
- Customer Satisfaction
- Creative Thinking
- Highly organized and effectively prioritizes tasks and competing demands
- Willingness to listen and understand on the exception set by the line manager and the entire department
- Proactive, taking initiatives and having the ability to foresee potential risks and seek solutions
- Able to manage busy workload in spite of a possible conflicting priorities
- An effective communicator with good interpersonal skills and the ability to deal with people at all levels
- Adaptive and quick learner who takes ownership of work assignment and can work independently
- Responds positively to changing work environments
- Eye for details
Languages
English
Timeline
Swahili Interpreter
Teleperformance
01.2024 - Current
ADMINISTRATION OFFICER
Black Sand Project Management
11.2022 - 08.2023
EXPO 2020 SITE AGENT -CUSTOMER SERVICE
Dubai
11.2021 - 03.2022
FRONT OFFICE AND ADMINISTRATION
Emitac Healthcare Solutions
02.2018 - 03.2020
FRONT OFFICE AND ADMINISTRATION
Unilever Gulf FZE
01.2015 - 10.2016
PRODUCT SALES
TechnoHub
05.2011 - 12.2014
STORE IN CHARGE AND MANAGER
Apparel Group
06.2007 - 06.2010
PG DIPLOMA - PROCUREMENT AND CONTRACTS MANAGEMENT
Westford School of Business
DIPLOMA - SALES & MARKETING MANAGEMENT
Universal Group of Colleges
HIGH SCHOOL DIPLOMA -
ST. Mary's Girls High School
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