Winnie Nantale
Dubai,United Arab Emirates
Summary
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
5
5
years of professional experience
Work history
Customer Service Assistant
Uchumi Supermarket
Kampala, Uganda
08 2022 - 06 2024
- Managed high-volume customer queries simultaneously through effective multitasking.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Customer sales assistant
Mega shopping Center
Kampala
2017.02 - 2022.06
- Built lasting relationships with clients through customer service interactions.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Operated cash registers with accuracy and processed cash and card transactions.
Education
Diploma of Higher Education - Marketing and Hospitality management
11.2014
Skills
- Complaint resolution
- Results oriented
- Sales expertise
- Complaint handling
- Problem solver
- Relationship-building
Timeline
Customer sales assistant - Mega shopping Center
2017.02 - 2022.06
Customer Service Assistant - Uchumi Supermarket
08 2022 - 06 2024
Makerere University - Diploma of Higher Education, Marketing and Hospitality management