Winnie Atieno Agolla

Key responsibilities

responsible for the coordination and management of all tour guides. Assist the Education Programme team in the smooth execution of the operating plan in conjunction with other departments, including Transport, Logistics, and others as needed.

Achievements:

• Motivated and supported tour guides, ensured excellent performance and provided necessary feedback.
• Effectively participate in cross-team strategized efforts to achieve optimal goals.
• Was part of the team that received an award for "Exceptional Delivery and Outstanding Contribution" to Expo 2020 Dubai.

Key responsibilities

Oversee the facility's day-to-day operations, including decision-making, reporting, communication, coordination, and problem resolution. Manage files, databases, online booking and reservation procedures, and payments, as well as evaluate and inspire the team to achieve.

Achievements:

• Formulated strategic plans and supported tactical initiatives to carry out cost-cutting deliverables, saving $8,000 per month.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Delivered excellent customer service, resulting in a consistent 25% customer satisfaction rating.

Key responsibilities

Provide administrative assistance to staff from diverse departments; lead, direct, and supervise the accommodation task force. Analyze databases and coordinate logistics for internal and external tasks.

Achievements:

• Effectively evaluated and oriented on-boarding applicants and staff.
• Reached out to and made deals with new accommodation supply providers, cutting annual supply costs by 20%.
• Promoted to Executive Assistant after 1 year.

Achievements:

• Trained two interns in the department through the use of eFNS, eCitizen, and KRA portals, who later became full-time workers.
• Increased client retention by 25 percent by resolving complaints by 45 percent faster than the previous company's average.

Achievements:

• Handled daily scheduling tasks as well as administrative support for the entire company.
• Assisted the project team with contract compliance, cost proposals, and bid process, as well as project accounting and billing, which increased sales by 30%.
• Managed databases and developed policies that saved the company 500 hours a year by ensuring all professional licenses and subscriptions were kept up to date.