WINT WINT OO
Dubai
Summary
Dedicated and experienced customer service professional with a passion for delivering exceptional service to diverse customers. Skilled in handling customer inquiries, resolving issues, and providing personalized support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative (Head Hostess)
Mimi Mei Fair Restaurant
11.2024 - 01.2025
- Welcomed and checked in guests, managing reservations and table allocations.
- Provided excellent customer service to clients via phone, email, and in-person.
- Assisted with group reservations, waitlists and guest complaints.
- Resolved customer complaints and issues in a timely and professional manner.
- Consistently received positive feedback from customers and supervisors.
- Trained new hostesses and managed the hosting team.
Customer Service Agent (Senior Receptionist)
Roka Restaurant
11.2021 - 11.2024
- Provided excellent guest service, greeting and seating guests efficiently.
- Managed the host book, seating guests with and without reservations.
- Worked effectively in a fast-paced environment and multitasked with minimal supervision.
- Scheduled group reservations and handled Outlook/SEVENROOMS requests.
- Assisted in restaurant operations and ensured seamless communication with management.
Customer Service Agent (Hostess)
OPSO Restaurant & Longue
03.2019 - 04.2019
- Pre-opening team member, setting up restaurant operations.
- Greeted guests, managed reservations and escorted guests to tables.
Customer Service Agent (Receptionist)
Royal China Restaurant
05.2018 - 02.2019
- Handled guest check-ins and reservations.
- Engaged with guests to ensure satisfaction and resolve complaints.
Guest Service Agent
Wyndham Hotel & Resorts
08.2017 - 04.2018
- Managed guest check-ins and VIP amenities.
- Assisted in billing, refunds and club lounge operations.
- Provided excellent guest service and promoted hotel facilities.
Receptionist
Jizan Perfume LLC
07.2015 - 07.2017
- Greeted visitors, confirmed their sign-in and assigned badges.
- Answered multiple phone lines, directed callers to the appropriate associates and provided information.
- Provided courteous customer service to callers and visitors.
- Monitored email throughout the day.
- Tracked incoming and outgoing packages, parcels and mails.
Education
Bachelor of Arts - English
Yadanabon University
MandalaySkills
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution skills
- Ability to work effectively in a fast-paced environment
- Proficient in using customer service software and technology
- Fluent in English
Certification
- Basic Food Safety Training - Dubai
- First Aid Training - Dubai
- Fire Safety Training - Dubai
- Front Office Operation Course
Timeline
Customer Service Representative (Head Hostess)
Mimi Mei Fair Restaurant
11.2024 - 01.2025
Customer Service Agent (Senior Receptionist)
Roka Restaurant
11.2021 - 11.2024
Customer Service Agent (Hostess)
OPSO Restaurant & Longue
03.2019 - 04.2019
Customer Service Agent (Receptionist)
Royal China Restaurant
05.2018 - 02.2019
Guest Service Agent
Wyndham Hotel & Resorts
08.2017 - 04.2018
Receptionist
Jizan Perfume LLC
07.2015 - 07.2017
Bachelor of Arts - English
Yadanabon University
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