Wisal Bouite
Customer Service Specialist
Abu Dhabi
Summary
Dear Sir
I've been worked on different fields with Experience of over 6 years . Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results forward to reach the organization goals with a passion experienced energy .
Hope to hear from you soon .
Best Regards
Wisal Bouite
Overview
6
6
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Customer Service Specialist
SIAM THAI
Rabat city
06.2022 - 06.2023
- Providing primary customer support to internal and external customers with a pretty smile
- Offering advice and assistance to customers, paying attention to special needs or wants within my organization targets .
- Answering customer's telephone calls promptly to avoid on-hold wait times .
- Maintaining customer's satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Analyzing customer service trends to discover areas of opportunity and provide feedback to management.
- Participating in team meetings and training sessions to stay informed about product updates and changes daily & weekly .
- Exhibiting high energy and professionalism when dealing with clients and staff.
Secretary Manager
Moroccan company for services and supply of construction equipments
Temara
05.2021 - 05.2022
- Improving office operations by automated online clients correspondence, record tracking and data communications.
- Creating organized filing system to manage department documents.
- Identifying opportunities to streamline processes and improve office operations and efficiency.
- Building highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Maintaining primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Analyzing and solved multi-faceted problems that effected executive leaders and business initiatives.
- improving customer satisfaction scores through application of superior conflict resolution and problem solving skills .
Sales Executive
Dar AL ASAL ( house of Honey )
TEMARA CITY
07.2020 - 04.2021
- Researching sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieving sales goals and service targets by cultivating and securing new customer relationships.
- Analyzing past sales data and team performance to develop realistic sales goals.
- Managing efficient cash register operations.
- Prioritizing helping customers over completing other routine tasks in store.
- Delivering energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocking merchandise, clearly labeling items, and Refilling any of used testers bottles .
Production Operator
JOMANI company for exporting automotive parts
Temara
01.2019 - 02.2020
- Using established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Taking on additional shifts during peak work periods to keep projects on schedule.
- Monitoring machinery in operation to identify concerns and make corrections or report complex problems.
- Demonstrating proper use of equipment to newly hired employees to avoid workplace injuries.
- Collaborating with other production workers to achieve smooth running of production line.
- Following safety protocols to prevent accidents and injuries to myself and colleagues.
- Monitoring inventory and notified supervisor about low stock items to obtain more supplies necessary for production process.
General Primary School Teacher
AL ELMIA for Support and strengthening
TEMARA
12.2017 - 10.2018
- Developing a positive rapport with students of various and different backgrounds.
- Working one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Fostering student curiosity and interest in learning through hands-on activities .
- Establishing an open communication and positive relationships with students, parents, peers, and administrative staff.
- Coached students on physical and emotional safety as part of health curriculum.
- Creating study guides, research materials and syllabi for students.
- Designing a daily lesson plans customized to student needs.
Education
Bachelor of Arts - Modern Literature
AL-Naseem
Morocco 09.2015 - 06.2017
Skills
Good communication skills
Sales expertise
Report preparation
Complaint resolution
Creative problem solving
Money handling abilities
Multi-line phone talent
Timeline
Customer Service Specialist
SIAM THAI
06.2022 - 06.2023
Secretary Manager
Moroccan company for services and supply of construction equipments
05.2021 - 05.2022
Sales Executive
Dar AL ASAL ( house of Honey )
07.2020 - 04.2021
Production Operator
JOMANI company for exporting automotive parts
01.2019 - 02.2020
General Primary School Teacher
AL ELMIA for Support and strengthening
12.2017 - 10.2018
Bachelor of Arts - Modern Literature
AL-Naseem
09.2015 - 06.2017