Summary
Overview
Work History
Education
Skills
married
Languages
Certification
Additional Information
Timeline
Generic
Wisam Fateh EL.rhman

Wisam Fateh EL.rhman

Sharjah,UAE

Summary

Experienced administrative professional with a rich history in office administration, customer service, and database management. Well-versed in GDPR and associated guidelines, ensuring precise and compliant record maintenance. Resourceful problem-solver proficient at maintaining smooth office workflows. Diligent and highly organized, consistently meeting company objectives through effective planning and prioritization.

Overview

12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

General manager

Proactive for engineering
Khartoum, Sudan
01.2020 - 04.2023
  • Enabled team members to actively participate in enhancing company performance, quality, and expansion.
  • Mediated internal staff conflicts, ensuring favourable outcomes for all involved parties.
  • Led high-performing teams dedicated to providing exceptional customer service and achieving consistent profitability.
  • Instituted efficient customer service protocols to foster positive feedback and satisfaction.
  • Created and reviewed procedural documents to optimize daily operations.
  • Enhanced revenue streams through cost reduction, schedulemanagement, and detailed analysis to address variances and risks.
  • Assessed and improved team performance by identifying areas for enhancement.
  • Formulated and executed budget and resource allocation strategies.
  • Addressed employee relations matters with empathy and tact, utilizing emotional intelligence and diplomatic communication to resolve issues effectively.

Administrative manager

Creaty Design
Khartoum, Sudan
03.2018 - 11.2019
  • Participated in meetings and organized records of meeting notes.
  • Established and upheld efficient filing systems for prompt and precise document retrieval.
  • Conducted audits of office supplies to reduce waste and manage expenses effectively.
  • Coordinated staff schedules to optimize resource utilization and enhance operational efficiency.
  • Addressed and resolved employee inquiries and issues to foster positive workplace environment.
  • Formulated budget proposals for operational expenses.
  • Investigated operational issues, compiled reports, and facilitated problem resolution.
  • Developed administrative policies to ensure oversight and internal controls.
  • Designed and executed training programs to enhance staff development aligned with business objectives.

Assistant manager

Fire Equipment Centre
Khartoum, Sudan
11.2014 - 02.2018
  • Inspired both management and staff teams to uphold standard of high-quality, customer-centric service consistently.
  • Spearheaded recruitment, interviewing, and hiring process, selecting top-performing individuals to cultivate dedicated and passionate teams.
  • Collaborated with store manager to devise action plans aimed at enhancing performance.
  • Implemented inventory control strategies to oversee stock levels, manage costs, and fulfill customer needs promptly.
  • Cultivated customer relationships through consultative sales approach.
  • Executed opening and closing procedures on regular basis, fulfilling reporting and security responsibilities.

Secretary

Ministry of Defence - National service
Khartoum, Sudan
04.2011 - 02.2012
  • Created polished and professional presentations utilizing Microsoft PowerPoint and Excel spreadsheets.
  • Managed inquiries and provided responses via email or telephone follow-up.
  • Screened and directed incoming calls and efficiently handled correspondence distribution.
  • Maintained accurate files and records through meticulous system navigation updates.
  • Prepared and disseminated formal business letters and email communications.
  • Conducted typing tasks as required.
  • Adhered to written and verbal procedures, executing tasks with precision and timeliness.
  • Received and placed telephone calls to clients and prospective clients.

Education

Bachelor of Arts - Architecture

Future University(Computerman College Previously)
Khartoum - Sudan
11.2005 - 02.2011

Skills

  • Operational oversight
  • Focused on customer satisfaction
  • Effective time management
  • Enhancing performance
  • Maintaining customer
  • loyalty Initiating project growth
  • Establishing team benchmarks
  • Managing client relationships
  • Leadership and team cohesion
  • Budget formulation
  • Providing excellent customer service
  • Financial oversight

married

I've been married since May 15th, 2015, to my dedicated engineer husband. Together, we have three adorable children. Our eldest was born in 2016, while the younger ones arrived in 2021 and 2022.

Languages

Arabic
Native
English
Intermediate

Certification

  • Certified in Project Management training.
  • Certified in communication skills training.

Additional Information

  • Marketing Experience: Over a span of two years, I immersed myself in the marketing domain, initially collaborating with Nobatya Company on investment and creative design ventures. Upon establishing my own engineering office, I continued to delve into marketing endeavours independently. During this period, I ventured into diverse product markets, ranging from water filters to home appliances like washing machines and refrigerators, as well as women's clothing, cars, and real estate. These experiences sharpened my communication and negotiation skills, allowing me to adeptly navigate interactions between sellers and buyers while adhering to ethical principles.
  • Administrative Support Experience: I've gained proficiency in secretarial duties, primarily as a stand-in or temporary fill-in. With a strong command of Microsoft Word, I excelled in tasks such as typing and file organization. Moreover, I adeptly crafted presentations for various projects and effectively facilitated communication between clients and company managers, ensuring seamless channels of interaction.
  • Customer Service Background: at Zain, a telecommunications company in Sudan.

Timeline

General manager

Proactive for engineering
01.2020 - 04.2023

Administrative manager

Creaty Design
03.2018 - 11.2019

Assistant manager

Fire Equipment Centre
11.2014 - 02.2018

Secretary

Ministry of Defence - National service
04.2011 - 02.2012

Bachelor of Arts - Architecture

Future University(Computerman College Previously)
11.2005 - 02.2011
Wisam Fateh EL.rhman