WISHMI DANANJANA
Karama, Dubai
Summary
Dedicated and detail-oriented professional with experience as Office Assistant, Receptionist and Senior Cashier. Skilled administrative support, customer service, cash handling, POS operations, document management and daily office coordination. Experienced in preparing reports, maintaining accurate reports, handling customer inquiries and supporting smooth business operations. Strong communication, multitasking and organisational skills with the ability to work effectively in a fast-paced environment.
Overview
9
9
years of professional experience
Work history
Senior Cashier
HOME BOX - LANDMARK GROUP
Dubai
2022.03 - Current
- Handling daily cash transactions and POS operations accurately.
- Managing cash, card payment, refunds, exchanges and billing processes.
- Providing excellent customer service and resolving customer issues professionally.
- Preparing and submitting cash closing reports, transaction details and daily summaries with Head Office.
- Handling and Preparing petty cash and submitting documents to the Finance Department.
- Maintaining receipts, vouchers and supporting documents for audit purposes.
- Supervising junior cashiers and assisting with training new staff members.
- Assisting in stock checking, price verification and promotional activities when required.
Office Assistant
ROYAL CASHEW GROUP
Gampaha, Sri Lanka
2019.02 - 2021.11
- Managed daily office operations and administrative tasks.
- Answered phone calls and responded to emails professionally.
- Maintained files, documents, and office records.
- Assisted customers and staff with inquiries and support.
- Prepared reports, invoices, and data entry work.
- Handled photocopying, scanning, and printing documents.
- Scheduled meetings and maintained office calendars.
- Monitored office supplies and placed orders when needed.
- Supported teamwork and ensured smooth office workflow.
Receptionist
Green Way Asia Lanka
Colombo, Sri Lanka
2017.04 - 2018.11
- Greeted and assisted visitors, ensuring a welcoming experience.
- Maintained visitor records and handled front desk operations.
- Answered phone calls, directing inquiries to appropriate departments for efficient resolution.
- Responded to emails and customer inquiries promptly.
- Managed appointments and office schedules to optimise meeting coordination.
- Performed data entry, filling, scanning and document management.
- Handled office supplies and administrative support tasks.
Education
High School Diploma - Accounts and Management
Sri Lanka
Skills
- Cash management
- Transaction processing
- Data entry
- Inventory support
- Microsoft Office
- Document management
- Email and phone handling
- Customer service
- Complaint handling
- Basic maths and calculation skills
- Time management
- Multitasking ability
- Ability to work under pressure
- Teamwork
- Product knowledge
- Communication skills
LANGUAGE
English
COURSE
Completed An Office Administration Course in Annex Training Institute - Dubai
Timeline
Senior Cashier
HOME BOX - LANDMARK GROUP
2022.03 - Current
Office Assistant
ROYAL CASHEW GROUP
2019.02 - 2021.11
Receptionist
Green Way Asia Lanka
2017.04 - 2018.11
High School Diploma - Accounts and Management
Sri Lanka