Wissam Ben Khelifa
Administrative Coordinator
Dubai
Summary
Seeking a challenging career with a highly reputable organization by which I can enhance
My acquired skills and benefit from my previous experience gained by working for more than
8 years in the field of customer service & learning and development with companies in the UAE
Overview
6
6
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Marketing Coordinator
Al Wathba national insurance company
Abu Dhabi
03.2022 - 01.2023
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Tracked and reported on marketing campaign responses.
- Answered general marketing department inquiries by email, phone, and mail.
- Organized logistics for marketing and proposal strategy meetings.
- Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
- Managed workflow between staff, coordinating documents and creative material distribution.
Sales and Marketing Coordinator
Resonance Imaging and Diagnostic Center
Dubai
01.2020 - 02.2022
- Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists.
- Executed digital campaigns to improve brand awareness and online presence.
- Created and maintained customer databases to facilitate customer segmentation.
- Collaborated with sales and marketing teams to coordinate promotional activities.
- Researched competitor marketing trends and prices using data analysis.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
Client Engagement Coordinator
FranklinCovey Middle East
Dubai
12.2018 - 01.2020
- Created Contract for the clients.
- Confirmed all logistics for the workshops with the client and communicate it internally with the
operations team. - Supported clients by answering questions regarding curriculum, pricing, facilitator training,
invoicing, delivery of product and account adjustments. - Supported the facilitators & participants during the live-online workshops to navigate the
platforms. - Initiated and monitored client licensing process.
Patient Relations Representative
American Hospital
Dubai
10.2016 - 05.2018
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
- Engaged with patients to provide critical information.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Resolved customer complaints using established follow-up procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Education
High School Diploma -
Baccalaureate
Algeria 09.2010 - 07.2013
Digital Marketing Specialization - Marketing
London International School
Dubai, UAE 03.2021 - 05.2021
Skills
Administrative support experience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Marketing Coordinator
Al Wathba national insurance company
03.2022 - 01.2023
Digital Marketing Specialization - Marketing
London International School
03.2021 - 05.2021
Sales and Marketing Coordinator
Resonance Imaging and Diagnostic Center
01.2020 - 02.2022
Client Engagement Coordinator
FranklinCovey Middle East
12.2018 - 01.2020
Patient Relations Representative
American Hospital
10.2016 - 05.2018
High School Diploma -
Baccalaureate
09.2010 - 07.2013
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