Wissam Ben Khelifa
Administrative Coordinator
Dubai
Summary
Seeking a challenging career with a highly reputable organization by which I can enhance
My acquired skills and benefit from my previous experience gained by working for more than
8 years in the field of customer service & learning and development with companies in the UAE
Overview
6
6
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Marketing Coordinator
Al Wathba national insurance company
Abu Dhabi
03.2022 - 01.2023
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Tracked and reported on marketing campaign responses.
- Answered general marketing department inquiries by email, phone, and mail.
- Organized logistics for marketing and proposal strategy meetings.
- Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
- Managed workflow between staff, coordinating documents and creative material distribution.
Sales and Marketing Coordinator
Resonance Imaging and Diagnostic Center
Dubai
01.2020 - 02.2022
- Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists.
- Executed digital campaigns to improve brand awareness and online presence.
- Created and maintained customer databases to facilitate customer segmentation.
- Collaborated with sales and marketing teams to coordinate promotional activities.
- Researched competitor marketing trends and prices using data analysis.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
Client Engagement Coordinator
FranklinCovey Middle East
Dubai
12.2018 - 01.2020
- Created Contract for the clients.
- Confirmed all logistics for the workshops with the client and communicate it internally with the
operations team. - Supported clients by answering questions regarding curriculum, pricing, facilitator training,
invoicing, delivery of product and account adjustments. - Supported the facilitators & participants during the live-online workshops to navigate the
platforms. - Initiated and monitored client licensing process.
Patient Relations Representative
American Hospital
Dubai
10.2016 - 05.2018
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
- Engaged with patients to provide critical information.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Resolved customer complaints using established follow-up procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Education
High School Diploma -
Baccalaureate
Algeria 09.2010 - 07.2013
Digital Marketing Specialization - Marketing
London International School
Dubai, UAE 03.2021 - 05.2021
Skills
Administrative support experience
Contract administration
Online marketing strategies
Scheduling
Time management
Communications management
Interdepartmental collaboration
Strategic planning
Proficient in MS Office
SalesForce
Operations management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Marketing Coordinator
Al Wathba national insurance company
03.2022 - 01.2023
Digital Marketing Specialization - Marketing
London International School
03.2021 - 05.2021
Sales and Marketing Coordinator
Resonance Imaging and Diagnostic Center
01.2020 - 02.2022
Client Engagement Coordinator
FranklinCovey Middle East
12.2018 - 01.2020
Patient Relations Representative
American Hospital
10.2016 - 05.2018
High School Diploma -
Baccalaureate
09.2010 - 07.2013