Sandy Rafik Mohamad
Dubai ,UAE
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Reception manager
Hussein Labib Dental Clinic
Dubai , UAE
05.2023 - Current
- Welcoming patient and ensuring their comfort
- Handling appointment confirmations
- Engaging in effective patient communication
- Timely follow-ups
- Managed calendars, strategically scheduling appointments for availability.
- Coordinated large party bookings, including deposit processing and special order requests.
- Handled customer complaints calmly and professionally to maintain hotel reputation.
Sales executive
Moda Italy
Tartous, Syria
01.2022 - 04.2023
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Built long-term relationships with customers and generated referrals from existing clients.
Receptionist assistant
Dr. Iyad Ali Aysha
Tartous, Syria
10.2020 - 09.2021
- Answered and helped resolve enquiries from clients, vendors and general public.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Reduced waiting times through effective time and resource management.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Located information and records quickly to assist with ad-hoc queries.
- Operated company switchboard, answering and redirecting up to 60+ calls
Education
Bachelor of Education - Faculty of Information communication technology engineer
ICTE University
Tartous - Syria 11.2015 - 05.2020
Skills
- MS Office
- Telesales techniques
- Relationship-building
- Sales expertise
- Product sales optimisation
- Up Selling - Cross Selling techniques
- Adaptive team player
- Service management
- Professionally presented
- Problem solver
- Strong customer service orientation
Languages
English
Advanced
Arabic
Native
Timeline
Reception manager
Hussein Labib Dental Clinic
05.2023 - Current
Sales executive
Moda Italy
01.2022 - 04.2023
Receptionist assistant
Dr. Iyad Ali Aysha
10.2020 - 09.2021
Bachelor of Education - Faculty of Information communication technology engineer
ICTE University
11.2015 - 05.2020
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