Wawan Kurniawan

Project: Agentic AI Voice Call Center

• Architected and developed an advanced Agentic AI Voice Call Center utilizing Livekit-agent with a full pipeline of STT -> LLM -> TTS.
• Leveraged Golang for high-performance backend services and Python for AI model orchestration and agentic logic.
• Engineered seamless integrations with the DubaiNow platform for the "Pay All Bill" use-case, streamlining unified payment experiences.
• Integrated AI agents with multiple UAE government entity systems to automate Car Registration Renewal, Dubai Wedding, and Land Grant services.

Achievement: Successfully showcased the production-ready solution at GITEX Global 2025 (Dubai World Trade Centre), receiving significant interest and positive engagement from event visitors.

Leading the engineering team in building Horego, a cutting-edge food discovery platform. Responsible for defining technical direction, ensuring system scalability, and optimizing development processes.

Key contributions:

• Sets the overall technical vision and strategy for the engineering organization.
• Builds, manages, and mentors engineering teams. Recruits and retains top engineering talent.
• Oversees the planning, execution, and delivery of engineering projects.
• Manages resources and prioritizes projects based on business needs.
• Ensures the technical architecture and infrastructure are scalable, reliable, and secure.
• Manages the engineering budget and resources effectively.

Key achievements:

• Structured and measurable data processing – Successfully improved Horego's data processing framework, making it more structured, efficient, and easier to track.
• Flexible deployment process – Eliminated reliance on a single person for deployments by implementing a more flexible and automated deployment pipeline.
• Kubernetes implementation – Successfully introduced and optimized Kubernetes in Horego’s infrastructure, maximizing resource utilization and enhancing system scalability.
  
  Tech Stacks: Golang, Ruby on Rails, Next.js

Built and scaled the engineering team from scratch. Defined team roles, technology stack, and recruitment processes.

Key achievements:

• Spearheaded the development of multiple applications supporting on-demand printing services.
• Optimized infrastructure and DevOps workflows, reducing deployment time by 50%.
• Worked with business and product teams to determine development priorities, budget, and timelines.

Tech Stacks: Ruby on Rails, PHP Laraval, Next.js

Led the development of a Payment Gateway, Video Streaming App, integrating with multiple external partners.

Notable experiences:

• Managed a team to develop a World Cup Streaming App in just two months, handling massive concurrent traffic.
• Gained expertise in server architecture, database optimization, background jobs, WebSockets, and streaming technologies.
• Played a key role in system scalability and high-performance computing.

Tech Stacks: Ruby on Rails, JQuery, Bootstrap

Gained expertise in Ruby on Rails and led a team of 3-5 developers. Responsibilities included:

• Managing task assignments and ensuring timely delivery.
• Designing databases and system integrations.
• Introducing Scrum methodology for agile development.

Tech Stacks: Ruby on Rails, JQuery, Bootstrap

Joined as a junior developer while in college, developing web applications using PHP (Xaraya Framework) and ExtJS.

• Developed and deployed applications for clients.
• Handled server deployment and system maintenance.