Woraija ALKETBI
Line Manager - Section 2 NE
SHJ,Shj
Summary
Experienced Area Lead and Line Manager with a strong background in team leadership, operational planning, and resource coordination. Skilled in leading cross-functional teams, managing shift operations, and responding to high-pressure situations. Proven ability to resolve operational and personnel issues promptly to maintain workflow efficiency. Committed to staff training, development, and fostering a collaborative work environment. Excellent organizational, communication, and decision-making skills, with a focus on continuous improvement and service excellence.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Receptionist
Al Dhaid Ladies Club
Al Dhaid
02.2015 - 03.2016
- Serve visitors by greeting, welcoming, directing and announcing them appropriately
- Answer, screen and forward any incoming phone calls while providing basic information when needed
- Schedule appointments
- Direct person to correct destination
- Use Computer to accomplish the required tasks and send emails
Public Relations Assistant
Al Dhaid Ladies Club
Al Dhaid
02.2015 - 03.2016
- Organizing promotional events such as press conferences, open days, exhibitions, tours and visits
- Plan and deliver education courses and materials
- Work with manager and business units to determine event budget and manage expenses to that budget
- Coordinate scheduling and logistics
Line manager
National Ambulance
Shj, UAE
01.2023 - Current
- Work closely with resources department, ensuring effective management of staff leave, to ensure 100% contract service delivery and to report to the ASO Director on matters, as required
• Conduct regular inspections of sites, satellite locations, stations, and other designated areas to ensure Company and/or client standards are kept, and policies and procedures are adhered to
• Motivate, encourage, and manage a team of operation staff, including fostering and supporting an environment of learning and mentoring to further develop employees
• Provide leadership and direction to employees to ensure operational excellence
• Work closely with internal and external stakeholders to deliver emergency medical service to clients
• Ensure subordinates adherence to and compliance with all Company and client policies and procedures and, where necessary, take corrective action outlined in NA Disciplinary policy
• Review established operational KPI’s, and develop strategies to improve operational performance, quality of care and cost management.
• Complete, maintain and take action on all documentation submitted and required under NA QHSE manual and systems
• Maintain awareness of all regulations and new policies introduced by governing bodies within the UAE to ensure continuity of operations
• Rectify any potential gaps identified during implementation and quality assurance audits
• Prepare plans and manage deliveries of tasks in coordination with internal and external stakeholders to ensure projects timely delivery within set budget
• Perform other duties as required.
Area lead
National Ambulance
Shj, UAE
01.2021 - Current
- Lead and manage over 150 staff, ensuring effective performance, professionalism, and adherence to clinical and operational standards.
• Serve as first on scene commander for major incidents and mass casualty incidents (MCIs), leading multi-agency coordination and ensuring optimal patient outcomes.
• Solo response to critical emergency calls across region, delivering high quality pre-hospital care.
• Conduct staff briefings and provide frontline leadership during high pressure situations, ensuring team readiness and emotional support.
• Performed full operational readiness of ambulance services per shift by:
• Verifying ambulance fleet coverage and availability.
• Managing staff deployment and shift coverage.
• Coordinating with workforce planning team and updating rosters using Kronos.
• Maintain accurate duty schedules and update systems to reflect real time changes in staffing and resource availability.
• Monitor and replenish ambulance stock levels to maintain full service capability at all times.
• Prepare and submit comprehensive reports related to fleet status, logistics, staffing, and incident summaries to relevant departments.
• Support investigations into clinical or operational issues in coordination with management and other departments.
• Communicate and coordinate effectively with internal stakeholders and external agencies.
• Provide support and farewells to team members in cases of injury, illness, or long-term leave.
• Assist Operations Manager in daily administrative and operational functions.
Ambulance paramedic
Paramedic
Shj, UAE
09.2018 - Current
- Demonstrated proficiency in using defibrillators achieving quick recovery from cardiac arrests.
- Communicated effectively with patients' relatives, providing needed support and information about the situation.
- Maintained calm demeanor whilst dealing with emergencies to help reassure patients.
- Conducted routine maintenance check-ups on ambulance equipment for optimal functionality during emergencies.
- Responded promptly to emergency calls, demonstrating high levels of professionalism and dedication.
- Participated regularly in training sessions enhancing knowledge on new medical procedures and techniques.
- Utilized stretcher handling techniques appropriately to avoid further injury whilst transporting patients.
- Performed CPR or other necessary life-saving measures in critical situations, managing more than 10 cases per day at shift.
- Documented all relevant patient information accurately for reference by doctors upon arrival at hospital.
- Demonstrated excellent driving skills under pressure, ensuring safe transport of patients to hospitals.
- Maintained cleanliness of ambulance vehicle after every call-out ensuring a hygienic environment for next use.
- Stabilized injured and unwell patients to prepare for transport to medical facilities.
- Drove emergency vehicles professionally for secure patient and equipment transportation.
- Performed health evaluations and triaged conditions during time sensitive situations.
- Assessed emergency situations and prioritized medical care accordingly.
- Provided prompt emergency response to accidents and emergencies.
Hygienist
Hospital Al Bataeh
Sharjah
10.2016 - 01.2017
- Removing plaque and calculus by scaling and polishing teeth
- Maintained and sterilized instruments and treatment areas in accordance with health regulations.
• Monitored and updated patient records with clinical notes and treatment plans.
• Promoted patient comfort and built trust through professional and compassionate care.
Hygienist
Sharjah Dental Hospital
Sharjah
03.2016 - 05.2016
- Performed routine dental cleanings, scaling, and polishing to prevent oral diseases.
• Educated patients on oral hygiene practices, diet, and preventive care.
• Conducted oral health assessments and documented findings for the dentist’s review.
• Took and developed dental radiographs (X-rays) for diagnostic purposes.
• Refereed to the dentist during procedures when needed and ensured proper infection control protocols.
Assistant and Trainee
Al Riffa Health Centre
Sharjah
02.2014 - 06.2014
- Assists in patient screening procedures; such as assessment of oral health conditions, review of the health history, oral cancer screening, head and neck inspection, dental charting and taking blood pressure and pulse
- Removing calculus and plaque (hard and soft deposits) from all surfaces of the teeth
- Applying preventive materials to the teeth (sealants and fluorides)
- Making impressions of patients' teeth for study casts
- Performed documentation and office management activities
Trainee
Jumeirah Dental Clinic
Dubai
09.2013 - 12.2013
- Greeting and preparing patients for treatment in a timely, enthusiastic and professional way
- Worked closely with dentists and other health care professionals to provide quality patient care involved in scaling, fluoride application, periodontal charting and dental radiographs
- Removing calculus, stain and plaque from above and below the gum line
- Updating patient's dental records after treatment
Trainee
Sharjah Dental Clinic
Sharjah
03.2013 - 06.2013
- Reviewing a patient's medical history
- Cleaning and polishing teeth to help prevent gum disease
- Participating in community education on issues related to oral health
- Keeping the dental work area clean and organized
- Carrying out a complete assessment of a patient's health before administering any treatment
- Administers fluoride therapy
- Bringing to the attention of the dentist any issues of concern
Education
Bachelor of Applied Science - Dental Hygiene
Higher Colleges of Technology, Sharjah Women's College
09.2009 - 07.2014
Diploma - Emergency Medical Technician
University of Sharjah
Shj 09.2018 - 06.2019
Skills
Team Leadership & Staff Management
Incident Command & Emergency Response
Fleet & Resource Management
Communication & Stakeholder Coordination
Staff Performance & Development
Conflict Resolution & Staff Support
Operational Reporting & Documentation
Compliance & Quality Assurance
Decision-Making Under Pressure
- Effective delegating
Custom
- IELTS – English, Achieved Band 5:0
- UAE International Dental Conference & Arab Dental Exhibition, 02/01/16
- ICDL CERTIFIED, From GCC / EUROPE, 04/01/11
- Back to the Past (Awda Il madi) event, Member of organizing committee, 02/01/11
- Future Leaders Training Program, 06/01/11
- Tawteen Leadership Camp, 07/01/11
- UAE International Dental Conference & Arab Dental Exhibition, 02/01/13
- Student Council at Sharjah Women`s College of Technology, 09/01/10 - 06/30/11
- Hu - Friedy Training Events, 04/01/12
- Sharpening Dental Hygiene Instruments Workshop
- AEEDC 2014 Conference
- AEEDC 2013 Conference
Personal Information
- Nationality: Emirati
Languages
English
Advanced
Arabic
Native
Hindi
Beginner
Affiliations
- Horseback Riding
- Photography
- Travel and exploring cultures
Certification
- Basic Life Support (BLS)
• Advanced Cardiovascular Life Support (ACLS)
• Pediatric Advanced Life Support (PALS)
• Pre-Hospital Trauma Life Support (PHTLS)
• Chemical, Biological, Radiological, Nuclear, and Explosives (CBRNE) Response Training
• EMS Burn Assessment
• EMS Pain Management
• EMS STEMI
• Helicopter Emergency Medical Services
• Intraosseous Cannulation for EMS
• Bloodborne Pathogens for EMS Providers
• Infection Control Program
• QHSE Management System Training
Accomplishments
Awards & Achievements
• Selected to represent the organization in two international missions:
• Special Olympics – Austria: Provided EMS support and represented the team during the international event.
• Official Visit to Hong Kong Fire Services Department: Accompanied the CEO and CMO as part of the official team, supporting inter-agency collaboration and professional exchange.
References
References available upon request.
Timeline
Line manager
National Ambulance
01.2023 - Current
Area lead
National Ambulance
01.2021 - Current
Diploma - Emergency Medical Technician
University of Sharjah
09.2018 - 06.2019
Ambulance paramedic
Paramedic
09.2018 - Current
Hygienist
Hospital Al Bataeh
10.2016 - 01.2017
Hygienist
Sharjah Dental Hospital
03.2016 - 05.2016
Receptionist
Al Dhaid Ladies Club
02.2015 - 03.2016
Public Relations Assistant
Al Dhaid Ladies Club
02.2015 - 03.2016
Assistant and Trainee
Al Riffa Health Centre
02.2014 - 06.2014
Trainee
Jumeirah Dental Clinic
09.2013 - 12.2013
Trainee
Sharjah Dental Clinic
03.2013 - 06.2013
Bachelor of Applied Science - Dental Hygiene
Higher Colleges of Technology, Sharjah Women's College
09.2009 - 07.2014
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